Nov
06
2017
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Salesforce to offer more customized AI with myEinstein

 It’s been just over a year since Salesforce introduced Einstein, a set of artificial intelligence technologies that are designed to underlie and enhance the Salesforce product set. Today, at Dreamforce, the company’s enormous customer conference taking place this week in San Francisco, it announced myEinstein, a package of tools it created to help developers and Salesforce… Read More

Oct
06
2017
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Spiro raises $3M to build CRM tools for businesses that don’t like CRM

Spiro Laptop and iPhone Spiro aims to sell CRM software to businesses that have been avoiding traditional CRM products. CEO Adam Honig told me that he and his co-founders originally set out to build artificial intelligence products that could assist with CRM. But then they started hearing from companies that weren’t using any CRM at all. So the team ended up broadening its approach. Read More

Oct
04
2017
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Apple ‘acqui-hired’ the team from messaging assistant Init.ai to work on Siri

 Earlier this week, a small startup called Init.ai announced that it soon would be discontinuing its service — a smart assistant for customer representatives to parse and get better insights from their interactions with users, as well as automate some of the interactions — because the team was (according to a notice on the site) “joining a project that touches the lives of… Read More

Sep
26
2017
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ProsperWorks raises $53M for its G Suite-centric CRM service

 ProsperWorks, a service that offers a set of Google-centric CRM tools, today announced that it has raised a $53 million Series C round led by Norwest Venture Partners, with participation from GV (the fund you probably still remember as Google Ventures). This new round brings the company’s total funding to $87 million, which, in ProsperWorks’ own words, makes t the “#1 funded… Read More

Sep
19
2017
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Agent AI aims to turbocharge its AI tools by offering free CRM

 Agent AI is looking to automate more of the customer service process. To do that, it’s built its own customer relationship management product, as well as AI tools that sit on top — and now it’s making the CRM part available for free. While giant software businesses have been built around CRM, CEO Fred Hsu said the market has changed, with the software becoming less… Read More

Sep
19
2017
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Salesforce Einstein celebrates its first birthday with several new features

 Salesforce launched Einstein, its artificial intelligence platform just one year ago this week. As it celebrates its first birthday, it’s worth taking a look back at the first year and looking at a couple of enhancements they’re adding as a birthday surprise. It’s easy to lose sight of the fact that Einstein isn’t actually a product at all, even though Salesforce markets… Read More

Sep
11
2017
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Typeform, a platform for ‘conversational’ data collection, raises $35M

 Filling out forms online and on mobile can be a tedious and bug-ridden — yet annoyingly necessary — experience. Today, a startup called Typeform has raised a significant round of capital to help fund its mission to change all that, with a platform that the startup claims gets its customers much better results because the interactive experiences created on it are more intuitive and… Read More

Aug
02
2017
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Oracle delivers bevy of updates to its cloud suite

 Oracle might not be the first company you think of when it comes to cloud computing, but the company has made significant strides in recent years. Today, it announced the bi-annual update to its Oracle Cloud Applications Suite. This is update number 13 for those keeping score at home. The suite includes a range of enterprise software including ERP (think back-office management), HR and CRM/CX… Read More

Aug
01
2017
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LogMeIn acquires chatbot and AI startup Nanorep for up to $50M

 LogMeIn, the company that provides authentication and other connectivity solutions for those who connect remotely to networks and services, has made another acquisition to expand the products it offers to customers, specifically in its new Bold360 CRM platform, launched in June. The company has picked up Nanorep, a startup out of Israel that develops chatbots and other AI-based tools to… Read More

Jul
12
2017
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Gong, an AI-based language tool to help sales and customer service reps, nabs $20M

 As artificial intelligence continues its spread into all aspects of computing, many believe that it will be the next big frontier in CRM. Today a startup called Gong.io underscores that trend: the Israeli startup, which has built a tool that uses natural language processing and machine learning to help train and suggest information to sales people and other customer service reps, has raised a… Read More

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