Dec
12
2018
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Nexthink raises $85M to monitor and improve ’employee experience’ of apps

As companies compete for talent, a startup that has built a platform to help ensure that the talent — once it’s working for you — doesn’t get bogged down by IT frustration, has raised a significant round of funding.

Lausanne, Switzerland-based Nexthink has nailed down $85 million in funding led by Index Ventures (which has a base in nearby Geneva), with participation also from Highland Europe, Forestay Capital, Galéo Capital and TOP Funds and Olivier Pomel (co-founder and CEO of Datadog).

Nexthink’s CEO Pedro Bados said in an interview that the company will be using this round to expand its business globally and specifically in the US.

It will be doing this from a healthy base. The company already has 900 enterprise customers, covering no less than 7 million endpoints, using its platform to improve employees’ interaction and satisfaction with the IT tools that they are required to use for work. Customers include Adobe, Advocate Healthcare, BlackRock, Commerzbank, Safran, Sega HARDlight, Tiffany & Co., Vitality, Wipro and Western Union.

Network monitoring is a big and established area in the world of IT, where tech companies provide a wide array of solutions to identify and potentially fix network glitches across on-premise, cloud and hybrid environments.

What is only becoming more apparent now to organizations is that problems with the dozens of apps and other software that employees need to use can be just as much, if not more, of an issue, when it comes to getting work done — for example, because something is not working in the app, the worker is unsure how to do something, or there is a configuration issue.

That is the issue that Nexthink is tackling. The company installs a widget — it calls it a Collector — on a worker’s phone, tablet, laptop, desktop computer, or whatever device is being used. That Collector in turn monitors hundreds of metrics around how you are using your device, ranging from performance issues and policy breaches through to examining what software is being used, and what is not.

Nexthink’s algorithms both identify and even can anticipate when a problem is happening, and either provide a quick suggestion to fix it, or provide the right data to the IT team to help solve the problem.

In the “marketplace” created in an IT network, you might think of Nexthink as solving problems at two ends: for the IT team, reduces the number of calls it gets by helping solve problems and providing useful information in cases where they will really be needed. For the employees, it gives them a quick and hopefully helpful response so that they can get on with their work.

“Not only are employees happy and more productive, but costs go down on support,” Bados says.

Nexthink has actually been around for 14 years — Bados co-founded Nexthink with Patrick Hertzog and Vincent Bieri not long after he finished his graduate research work in artificial intelligence at the polytechnic in Lausanne — and this latest round is larger than all the funding that the company had raised up to now, which had been $69 million.

That in itself is a sign of how VCs and the industry are waking up to the opportunity to address the challenge of software usability and experience and how that might affect employee satisfaction and productivity.

“We’ve known the company for a while and have a lot of respect for Pedro as a CEO,” said Neil Rimer of Index Ventures in an interview. “We’ve been watching what they have been building focusing on user experience and management, and it’s an area that we find compelling.” Plus the customer caliber and loyalty helped, he said. “The retention and lack of churn are all very impressive.”

Unsurprisingly, there are a number of others also moving into the same space as Nexthink, including Microsoft, VMware and Riverbed, as well as others like New Relic around the same neighborhood of services. For now, Bados says he sees these more as potential partners than rivals.

Oct
17
2017
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Cisco using AI and machine learning to help IT predict failures

Cisco headquarters. We have known for some time that the number of signals coming from your IT systems surpassed the ability for humans to keep track of them years ago. Machines can help and have been for some time. The advent of artificial intelligence and machine learning has accelerated that ability and today, Cisco announced that it is using these technologies to help customers find failures before they… Read More

Jul
12
2017
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IBM’s new Services Platform uses AI to help businesses manage their IT operations

 IBM is launching a new machine learning-centric product for enterprises today: the IBM Services Platform. This new service aims to help businesses manage their IT infrastructure and make better data-driven decisions to keep that infrastructure running smoothly. Read More

Dec
06
2016
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Windows 10 Creators update loads up on features for IT

can_9787 Microsoft announced a slew of goodies today for its upcoming Windows 10 Creators update, designed to please IT admins and simplify management of Windows 10 inside large enterprises. Microsoft has been trying to get enterprise companies — you know the ones with lots of users — to make the switch to Windows 10. They claim, even before this announcement, the number of… Read More

Oct
18
2014
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10 Trends Transforming Enterprise IT

servers When it comes to corporate IT, revolution is in the air. The way companies buy, build, manage, optimize and secure information technology is changing dramatically. From cloud computing to big data analytics to ubiquitous mobile connectivity, corporate IT systems are getting faster, more efficient, cheaper to operate and easier to use. In the process, a new wave of tech companies has emerged… Read More

Jul
31
2014
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ScienceLogic Launches App Store To Share Customized Monitoring Apps

Man in suit flipping app in his hand. ScienceLogic announced a new App Store today that enables customers and third parties to create  and share customized apps for the ScienceLogic platform. ScienceLogic is a cloud service that lets IT pros monitor every aspect of their IT infrastructure whether it’s in the cloud or on premises, getting right down to the data center infrastructure management layer if needed.… Read More

May
29
2014
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ExtraHop Raises $41M Series C Round For Its Real-Time IT Analytics Service

UseCase_nagle_delay_slide2_useCaseMarquee Seattle-based ExtraHop, a service that offers real-time analytics based on analyzing data right off the wire instead of using software that runs on the server, today announced that it has raised a $41 million Series C round led by Technology Crossover Ventures (TCV). While TCV may not be a household name, the company has previously invested in the likes of Zillor, Expedia, Splunk and Spotify. Read More

May
08
2014
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The Pressure On Enterprises To Transform Intensifies

Gauge going from Extinct to Resist Change to Adapt to Evolve. Business is under intense pressure to transform these days whether it’s finding ways to capitalize on mobile, social, the cloud or big data or taking it a step further and becoming a truly digital enterprise. That was the message this week at the Gartner Portals, Content and Collaboration Summit in LA –and as I listened to this lesson, I wondered how many people in that room were ready… Read More

May
05
2014
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As Cloud Upends Traditional IT Sales Channel, Software Companies Eye End Users

Man with laptop on top of rock with cloud in front of him. When I spoke to SugarCRM CTO Clint Oram last week, he sang a familiar refrain: The software sales process was changing profoundly from one which had been completely IT-focused to one centered on end users and business units — and this was due in large part to the ease of deployment brought on by the cloud. Read More

Apr
04
2014
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Enterprises Embrace Inflexibility Instead Of Change

Flexible people in a Yoga studio At the AIIM Conference this week in Orlando, it struck me that companies are remarkably inflexible when it comes to adopting new technologies, but the crowd at AIIM wasn’t alone. Perhaps nothing exemplifies this better than the brouhaha over the Windows Start button, a feature which, by the way, dates back to Window 95 — as in 1995. Read More

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