Jan
18
2019
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Salesforce is building new tower in Dublin and adding hundreds of jobs

Salesforce put the finishing touches on a tower in San Francisco last year. In October, it announced Salesforce Tower in Atlanta. Today, it was Dublin’s turn. Everyone gets a tower.

Salesforce first opened an office in Dublin back in 2001, and has since expanded to 1,400 employees. Today’s announcement represents a significant commitment to expand even further, adding 1,500 new jobs over the next five years.

The new tower in Dublin is actually going to be a campus made up of four interconnecting buildings on the River Liffey. It will eventually encompass 430,000 square feet with the first employees expected to move into the new facility sometime in the middle of 2021.

Artist’s rendering of Salesforce Tower Dublin rooftop garden. Picture: Salesforce

Martin Shanahan, who is CEO at IDA Ireland, the state agency responsible for attracting foreign investment in Ireland, called this one of the largest single jobs announcements in the 70-year history of his organization.

As with all things Salesforce, they will do this up big with an “immersive video lobby” and a hospitality space for Salesforce employees, customers and partners. This space, which will be known as the “Ohana Floor,” will also be available for use by nonprofits.They also plan to build paths along the river that will connect the campus to the city center.

Artist’s rendering of Salesforce Tower Dublin lobby. Picture: Salesforce

The company intends to make the project “one of the most sustainable building projects to-date” in Dublin, according to a statement announcing the project. What does that mean? It will, among other things, be a nearly Net Zero Energy building and it will use 100 percent renewable energy, including onsite solar panels.

Finally, as part of the company’s commitment to the local communities in which it operates, it announced a $1 million grant to Educate Together, an education nonprofit. The grant should help the organization expand its mission running equality-based schools. Salesforce has been supporting the group since 2009 with software grants, as well as a program where Salesforce employees volunteer at some of the organization’s schools.

Jan
07
2019
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Daily Crunch: Nvidia breaks with tradition at CES 2019

The Daily Crunch is TechCrunch’s roundup of our biggest and most important stories. If you’d like to get this delivered to your inbox every day at around 9am Pacific, you can subscribe here:

1. Nvidia launches the $349 GeForce RTX 2060

Nvidia broke with tradition and put a new focus on gaming at CES. Last night the company unveiled the RTX 2060, a $349 low-end version of its new Turing-based desktop graphics cards. The RTX 2060 will be available on Jan. 15.

2. Elon Musk’s vision of spaceflight is gorgeous 

This spring SapceX intends to launch the next phase in its space exploration plans. The newly named Starship rocket, previously known as the BFR, intends to to be rocket to rule them all. And it’s going to look good doing it.

3. Apple’s increasingly tricky international trade-offs

Far from its troubles in emerging markets like China, Apple is starting to face backlash from a European population that’s crying foul over the company’s perceived hypocrisy on data privacy. It’s become clear that Apple’s biggest success is now its biggest challenge in Europe.

Photo by Justin Sullivan/Getty Images

4. Marc Andreessen: audio will be “titanically important” and VR will be “1,000” times bigger than AR

In a recently recorded podcast Marc Andreesen gave some predictions on the future of the tech industry. Surprisingly, the all-start investor is continuing his support of the shaky VR industry saying that expanding the immersive world will require us to remove the head-mounted displays we’ve become accustomed to.

5. Fitness marketplace ClassPass acquires competitor GuavaPass

ClassPass, the five-year-old fitness marketplace, is in the midst of an expansion sprint. The company announced yesterday that it’s acquiring one it competitors, GuavaPass, for an undisclosed amount to expand into Asia. The move now puts ClassPass in more than 80 markets across the 11 countries, with plans to expand to 50 new cities in 2019.

6. Apple shows off new smart home products from HomeKit partners

Apple gave a snapshot of its future smart home ecosystem at CES. Looks like an array of smart light switches, door cameras, electrical outlets and more are on the way and will be configurable through the Home app and Siri.

7. Parcel Guard’s smart mailbox protects your packages from porch thieves

Danby is showing off its newly launched smart mailbox called Parcel Guard at CES, which allows deliveries to be left securely at customers’ doorsteps. Turns out you won’t need a farting glitter bomb to protect your packages after all. The Parcel Guard starts at $399 and pre-orders are will be available this week.

Jan
03
2019
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Workplace, Facebook’s enterprise platform, adds another major customer, Nestlé

While Facebook continues to repair its image with consumers disenchanted with the social network’s role in disseminating misleading or false information and mishandling their personal data, it’s ironically been finding some traction for its enterprise-focused service, Workplace. Today, the company announced that it has added another huge company to its books: Nestlé, the coffee, chocolate and FMCG giant with 2,000 brands and 240,000 employees, has signed up as its latest customer.

Facebook’s enterprise service competes against the likes of Microsoft Teams, Slack and smaller players like Crew and Zinc, among many others in a crowded market of mobile and desktop apps built to address a growing interest among organizations to have more user-friendly, modern ways for their employees to communicate.

Workplace positions itself as different from its competitors in a couple of ways: it says its communications platform is designed for all different employment demographics, covering so-called knowledge workers (the traditional IT customer) as well as waged and front-line employees; but it also claims to be the most democratic of the pack, by virtue of being a Facebook product, designed for mass market use from the ground up.

In the workplace, that translates to apps that do not require company email addresses or company devices to use; a strong proportion of employees at Workplace’s bigger customers, such as Walmart (2.2 million employees) and Starbucks (nearly 240,000 employees) do not sit at desks and, until relatively recently, would not have been using any kind of PC or phone on a regular basis on any average day.

But as smartphones have become as ubiquitous as having your keys and wallet, acceptance of having them and utilising them to communicate workplace-related information has changed, and that is the wave that services like Workplace are hoping to ride.

But despite the strong engine that is Facebook behind it, Workplace has a lot of challenges ahead.

The company has not updated its total number of customers in more than a year at this point — its last milestone was 30,000 customers, back in November 2017 — and today Facebook VP Julien Codorniou said the company might put out a more updated number later this year.

“We’re not using that metric to communicate our success,” he said, “but we have to communicate growth, I feel the demand from the market.” Slack claims 500,000 organizations, more than 70,000 of which pay; Teams from Microsoft has some 329,000 customers, the company says.

There also is the issue of how a customer win is actually translating to usage. Last month, a much smaller competitor, Crew, with 25,000 customers, noted that at least some of them were in fact those that Workplace was claiming to have secured.

“Starbucks is theoretically using Workplace, but it’s been deployed only to managers,” Crew CEO Danny Leffel told me. “We have almost 1,000 Starbucks locations using Crew. We knew we had a huge presence there, and we were worried when Facebook won them, but we haven’t seen even a dent in our business so far.”

Codorniou said that this also doesn’t tell the full story. He describes the approach that Crew and others take as “shadow IT,” in that the companies don’t talk to central HQ when winning the business. “You can’t give a voice to everyone by going in through the back,” he said. He also contends that it just takes time to deploy something across a massive business. “Workplace only works if you get 100 percent of the company using it,” he added. Notably, today Facebook announced that Nestlé has already onboarded 210,000 customers to Workplace.

There is also the bigger question of how these products will develop technically to further differentiate from the pack. For now, it feels like Slack still reigns supreme when it comes to desktop knowledge worker functionality — even without usefully threaded comments — because of the fact that you can integrate virtually any other app you might want to into its platform.

Crew, meanwhile, has differentiated by focusing on providing handy tools to help businesses managing scheduling for shift workers, which comprise the majority of its user base.

Others like Teams, and yes, Workplace, have also added integrations and their own functionality — Workplace’s most interesting features, I think, are how it has translated consumer-Facebook features like Live into the Workplace environment. But there is still a lot of space for apps to consider what other features and functionality will be most useful for the most employees and for the business customer at large.

It will be interesting to see how and if this is affected by way of a key leadership appointment. Last month, Facebook appointed a new “head” of Workplace, Karandeep Anand, who came to Facebook three years ago from Microsoft (and thus has a close understanding of enterprise software). Codorniou said Anand would be relocating to London, where Workplace is developed, and will focus on the technical development of the product while Codorniou focuses on sales, client relations and business development.

Technical leadership for Workplace had previously come straight from CTO Mike Schroepfer, Codorniou said. “We decided that we needed someone full time, here in London,” he said.

It’s not clear if Workplace’s win at Nestlé is replacing another product; it seems, however, that it is more likely a trend of how more businesses are making an investment in company-wide communications platforms where they may never have had one before, in hopes of it helping keep employees switched on, linked up and generally more happy and feeling less like expendable cogs.

“Nestlé is a people-first environment,” said EVP Chris Johnson, in a statement. “We really rely on our talented teams to manage more than 2,000 Nestlé brands worldwide. We help our employees develop and we give them the right tools, so Workplace is a perfect fit.”

Dec
20
2018
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Cinven acquires One.com, one of Europe’s biggest hosting providers with 1.5M customers

One of the biggest providers of domain names and web hosting in Europe is changing hands today. One.com, which has around 1.5 million customers mainly across the north of the region, has been sold by private equity firm Accel-KKR to Cinven, another PE player that focuses on investments in Europe.

Terms of the deal are not being disclosed, but as a rough guide, Cinven once owned and sold another European hosting provider of comparable size: it acquired Host Europe Group in 2013 for $668 million and then sold it in 2016 for $1.8 billion to GoDaddy two years ago almost to the day. At the time of the sale, Host Europe Group also had about 1.5 million customers.

One.com and its business segment represent a significant, if not wildly evolving, part of the tech landscape: for as long as businesses and consumers continue to use the web, there will be a need for companies who sell and host domain names and provide services around that.

With a catchy domain name of its own, One.com has been riding the wave of that solidity of purpose for several years already. KKR-Accel says that organic growth at the company has been accelerating at a rate of 20 percent and that revenues under its four-year ownership doubled to €60 million ($69 million) with profitability growing 50x on a marketing pitch in which it positions itself as the ‘budget’ option to businesses.

“The vision of One.com since its founding has been to deliver value-added and easy-to-use solutions to small- and medium-sized businesses and prosumers,” said Jacob Jensen, Founder and CEO of One.com, in a statement. He is staying on to continue leading the company.

Cinven says it is interested in growth the business by way of acquisition, specifically: “There are opportunities to accelerate the growth of the business organically and through acquisition.”

In other words, expect some consolidation moves in the future where some of the smaller providers in Europe potentially get gobbled up to create a bigger entity with better economies of scale. That’s needed not just because GoDaddy has ramped up its presence here, but because the likes of Amazon has only grown in stature and provides a number of other services to users to make its offerings more sticky.

“We are very excited to invest in One.com alongside Jacob. It is a high quality business with an attractive brand and scalable technology platform, operating in a market with structural growth drivers,” said Thomas Railhac, Partner at Cinven, in a statement. “This is a subsector we know well through Cinven’s successful investment in HEG in Fund 5, continuing to invest in both the organic growth story and targeted acquisitions.”

Dec
19
2018
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Google’s Cloud Spanner database adds new features and regions

Cloud Spanner, Google’s globally distributed relational database service, is getting a bit more distributed today with the launch of a new region and new ways to set up multi-region configurations. The service is also getting a new feature that gives developers deeper insights into their most resource-consuming queries.

With this update, Google is adding to the Cloud Spanner lineup Hong Kong (asia-east2), its newest data center location. With this, Cloud Spanner is now available in 14 out of 18 Google Cloud Platform (GCP) regions, including seven the company added this year alone. The plan is to bring Cloud Spanner to every new GCP region as they come online.

The other new region-related news is the launch of two new configurations for multi-region coverage. One, called eur3, focuses on the European Union, and is obviously meant for users there who mostly serve a local customer base. The other is called nam6 and focuses on North America, with coverage across both costs and the middle of the country, using data centers in Oregon, Los Angeles, South Carolina and Iowa. Previously, the service only offered a North American configuration with three regions and a global configuration with three data centers spread across North America, Europe and Asia.

While Cloud Spanner is obviously meant for global deployments, these new configurations are great for users who only need to serve certain markets.

As far as the new query features are concerned, Cloud Spanner is now making it easier for developers to view, inspect and debug queries. The idea here is to give developers better visibility into their most frequent and expensive queries (and maybe make them less expensive in the process).

In addition to the Cloud Spanner news, Google Cloud today announced that its Cloud Dataproc Hadoop and Spark service now supports the R language, in addition to Python 3.7 support on App Engine.

Dec
19
2018
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Dataiku raises $101 million for its collaborative data science platform

Dataiku wants to turn buzzwords into an actual service. The company has been focused on data tools for many years, before everybody started talking about big data, data science and machine learning.

And the company just raised $101 million in a round led by Iconiq Capital, with Alven Capital, Battery Ventures, Dawn Capital and FirstMark Capital also participating.

If you’re generating a lot of data, Dataiku helps you find a meaning behind data sets. First, you import your data by connecting Dataiku to your storage system. The platform supports dozens of database formats and sources — Hadoop, NoSQL, images, you name it.

You can then use Dataiku to visualize your data, clean your data set, run some algorithms on your data in order to build a machine learning model, deploy it and more. Dataiku has a visual coding tool, or you can use your own code.

But Dataiku isn’t just a tool for data scientists. Even if you’re a business analyst, you can visualize and extract data from Dataiku directly. And because of its software-as-a-service approach, your entire team of data scientists and data analysts can collaborate on Dataiku.

Clients use it to track churn, detect fraud, forecast demand, optimize lifetime values and more. Customers include General Electric, Sephora, Unilever, KUKA, FOX and BNP Paribas.

With today’s funding round, the company plans to double its staff. The company currently works with 200 people in New York, Paris and London. It plans to open offices in Singapore and Sydney, as well.

Dec
12
2018
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Wandelbots raises $6.8M to make programming a robot as easy as putting on a jacket

Industrial robotics is on track to be worth around $20 billion by 2020, but while it may have something in common with other categories of cutting-edge tech — innovative use of artificial intelligence, pushing the boundaries of autonomous machines that are disrupting pre-existing technology — there is one key area where it differs: each robotics firm uses its own proprietary software and operating systems to run its machines, making programming the robots complicated, time-consuming and expensive.

A startup out of Germany called Wandelbots (a portmanteau of “change” and “robots” in German) has come up with an innovative way to skirt around that challenge: using software built by the company, a person wearing a jacket fitted with dozens of sensors can now program the actions of robots from the 12 most popular industrial robotics makers.

“We are providing a universal language to teach those robots in the same way, independent of the technology stack,” said CEO Christian Piechnick said in an interview. Essentially reverse engineering the process of how a lot of software is built, Wandelbots has created a Linux-like underpinning to all of it.

With some very big deals under its belt with the likes of Volkwagen, Infineon and Midea, the startup out of Dresden has now raised €6 million ($6.8 million), a Series A to take it to its next level of growth and specifically to double down on its operations in China. The funding comes from Paua VenturesEQT Ventures and other unnamed previous investors. (It had previously raised a seed round around the time it was a finalist in our Disrupt Battlefield last year, pre-launch.)

Paua has a bit of a history backing transformational software companies (it also invests in Stripe), and EQT, being connected to a private equity firm, is treating this as a strategic investment that might be deployed across its own assets.

Piechnick — who co-founded Wandelbots with Georg Püschel, Maria Piechnick, Sebastian Werner, Jan Falkenberg and Giang Nguyen on the back of research they did at university — said that typical programming of industrial robots to perform a task could have in the past taken three months, the employment of specialist systems integrators, and of course an extra cost on top of the machines themselves.

Someone with no technical knowledge, wearing one of Wandelbots’ jackets, can bring that process down to 10 minutes, with costs reduced by a factor of ten.

“In order to offer competitive products in the face of the rapid changes within the automotive industry, we need more cost savings and greater speed in the areas of production and automation of manufacturing processes,” said Marco Weiß, Head of New Mobility & Innovations at Volkswagen Sachsen GmbH, in a statement. “Wandelbots’ technology opens up significant opportunities for automation. Using Wandelbots offering, the installation and setup of robotic solutions can be implemented incredibly quickly by teams with limited programming skills.”

Wandelbots’ focus at the moment is on programming robotic arms rather than the mobile machines that you may have seen Amazon and others using to move goods around warehouses. For now, this means that there is not a strong crossover in terms of competition between these two branches of enterprise robotics.

However, Amazon has been expanding and working on new areas beyond warehouse movements: it has, for example, been working ways of using computer vision and robotic arms to identify and pick out the most optimal fruits and vegetables out of boxes to put into grocery orders.

Innovations like that from Amazon and others could see more pressure for innovation among robotics makers, although Piechnick notes that up to now we’ve seen very little in the way of movement, and there may never be (creating more opportunity for companies like his that build more usability).

“Attempts to build robotics operating systems have been tried over and over again, and each time it’s failed,” he said. “But robotics has completely different requirements, such as real time computing, safety issues and many other different factors. A robot in operation is much more complicated than a phone.” He also added that Wandelbots itself has a number of innovations of its own currently going through the patent process, which will widen its own functionality too in terms of what and how its software can train a robot to do. (This may see more than jackets enter the mix.)

As with companies in the area of robotic process automation — which uses AI to take over more mundane back-office features — Piechnick maintains that what he has built, and the rise of robotics overall, is not going to replace workers, but put them on to other roles, while allowing businesses to expand the scope of what they can do that a human might never have been able to execute.

“No company we work with has ever replaced a human worker with a robot,” he said, explaining that generally the upgrade is from machine to better machine. “It makes you more efficient and cost reductive, and it allows you to put your good people on more complicated tasks.”

Currently, Wandelbots is working with large-scale enterprises, although ultimately, it’s smaller businesses that are its target customer, he said.

“Previously the ROI on robots was too difficult for SMEs,” he said. “With our tech this changes.”

“Wandelbots will be one of the key companies enabling the mass-adoption of industrial robotics by revolutionizing how robots are trained and used,” said Georg Stockinger, Partner at Paua Ventures, in a statement. “Over the last few years, we’ve seen a steep decline in robotic hardware costs. Now, Wandelbots’ resolves the remaining hurdle to disruptive growth in industrial automation – the ease and speed of implementation and teaching. Both factors together will create a perfect storm, driving the next wave of industrial revolution.”

 

 

Dec
12
2018
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Nexthink raises $85M to monitor and improve ’employee experience’ of apps

As companies compete for talent, a startup that has built a platform to help ensure that the talent — once it’s working for you — doesn’t get bogged down by IT frustration, has raised a significant round of funding.

Lausanne, Switzerland-based Nexthink has nailed down $85 million in funding led by Index Ventures (which has a base in nearby Geneva), with participation also from Highland Europe, Forestay Capital, Galéo Capital and TOP Funds and Olivier Pomel (co-founder and CEO of Datadog).

Nexthink’s CEO Pedro Bados said in an interview that the company will be using this round to expand its business globally and specifically in the US.

It will be doing this from a healthy base. The company already has 900 enterprise customers, covering no less than 7 million endpoints, using its platform to improve employees’ interaction and satisfaction with the IT tools that they are required to use for work. Customers include Adobe, Advocate Healthcare, BlackRock, Commerzbank, Safran, Sega HARDlight, Tiffany & Co., Vitality, Wipro and Western Union.

Network monitoring is a big and established area in the world of IT, where tech companies provide a wide array of solutions to identify and potentially fix network glitches across on-premise, cloud and hybrid environments.

What is only becoming more apparent now to organizations is that problems with the dozens of apps and other software that employees need to use can be just as much, if not more, of an issue, when it comes to getting work done — for example, because something is not working in the app, the worker is unsure how to do something, or there is a configuration issue.

That is the issue that Nexthink is tackling. The company installs a widget — it calls it a Collector — on a worker’s phone, tablet, laptop, desktop computer, or whatever device is being used. That Collector in turn monitors hundreds of metrics around how you are using your device, ranging from performance issues and policy breaches through to examining what software is being used, and what is not.

Nexthink’s algorithms both identify and even can anticipate when a problem is happening, and either provide a quick suggestion to fix it, or provide the right data to the IT team to help solve the problem.

In the “marketplace” created in an IT network, you might think of Nexthink as solving problems at two ends: for the IT team, reduces the number of calls it gets by helping solve problems and providing useful information in cases where they will really be needed. For the employees, it gives them a quick and hopefully helpful response so that they can get on with their work.

“Not only are employees happy and more productive, but costs go down on support,” Bados says.

Nexthink has actually been around for 14 years — Bados co-founded Nexthink with Patrick Hertzog and Vincent Bieri not long after he finished his graduate research work in artificial intelligence at the polytechnic in Lausanne — and this latest round is larger than all the funding that the company had raised up to now, which had been $69 million.

That in itself is a sign of how VCs and the industry are waking up to the opportunity to address the challenge of software usability and experience and how that might affect employee satisfaction and productivity.

“We’ve known the company for a while and have a lot of respect for Pedro as a CEO,” said Neil Rimer of Index Ventures in an interview. “We’ve been watching what they have been building focusing on user experience and management, and it’s an area that we find compelling.” Plus the customer caliber and loyalty helped, he said. “The retention and lack of churn are all very impressive.”

Unsurprisingly, there are a number of others also moving into the same space as Nexthink, including Microsoft, VMware and Riverbed, as well as others like New Relic around the same neighborhood of services. For now, Bados says he sees these more as potential partners than rivals.

Dec
11
2018
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TechSee nabs $16M for its customer support solution built on computer vision and AR

Chatbots and other AI-based tools have firmly found footing in the world of customer service, used either to augment or completely replace the role of a human responding to questions and complaints, or (sometimes, annoyingly, at the same time as the previous two functions) sell more products to users.

Today, an Israeli startup called TechSee is announcing $16 million in funding to help build out its own twist on that innovation: an AI-based video service, which uses computer vision, augmented reality and a customer’s own smartphone camera to provide tech support to customers, either alongside assistance from live agents, or as part of a standalone customer service “bot.”

Led by Scale Venture Partners — the storied investor that has been behind some of the bigger enterprise plays of the last several years (including Box, Chef, Cloudhealth, DataStax, Demandbase, DocuSign, ExactTarget, HubSpot, JFrog and fellow Israeli AI assistance startup WalkMe), the Series B also includes participation from Planven Investments, OurCrowd, Comdata Group and Salesforce Ventures. (Salesforce was actually announced as a backer in October.)

The funding will be used both to expand the company’s current business as well as move into new product areas like sales.

Eitan Cohen, the CEO and co-founder, said that the company today provides tools to some 15,000 customer service agents and counts companies like Samsung and Vodafone among its customers across verticals like financial services, tech, telecoms and insurance.

The potential opportunity is big: Cohen estimates there are about 2 million customer service agents in the U.S., and about 14 million globally.

TechSee is not disclosing its valuation. It has raised around $23 million to date.

While TechSee provides support for software and apps, its sweet spot up to now has been providing video-based assistance to customers calling with questions about the long tail of hardware out in the world, used for example in a broadband home Wi-Fi service.

In fact, Cohen said he came up with the idea for the service when his parents phoned him up to help them get their cable service back up, and he found himself challenged to do it without being able to see the set-top box to talk them through what to do.

So he thought about all the how-to videos that are on platforms like YouTube and decided there was an opportunity to harness that in a more organised way for the companies providing an increasing array of kit that may never get the vlogger treatment.

“We are trying to bring that YouTube experience for all hardware,” he said in an interview.

The thinking is that this will become a bigger opportunity over time as more services get digitised, the cost of components continues to come down and everything becomes “hardware.”

“Tech may become more of a commodity, but customer service does not,” he added. “Solutions like ours allow companies to provide low-cost technology without having to hire more people to solve issues [that might arise with it.]”

The product today is sold along two main trajectories: assisting customer reps; and providing unmanned video assistance to replace some of the easier and more common questions that get asked.

In cases where live video support is provided, the customer opts in for the service, similar to how she or he might for a support service that “takes over” the device in question to diagnose and try to fix an issue. Here, the camera for the service becomes a customer’s own phone.

Over time, that live assistance is used in two ways that are directly linked to TechSee’s artificial intelligence play. First, it helps to build up TechSee’s larger back catalogue of videos, where all identifying characteristics are removed with the focus solely on the device or problem in question. Second, the experience in the video is also used to build TechSee’s algorithms for future interactions. Cohen said there are now “millions” of media files — images and videos — in the company’s catalogue.

The effectiveness of its system so far has been pretty impressive. TechSee’s customers — the companies running the customer support — say they have on average seen a 40 percent increase in customer satisfaction (NPS scores), a 17 percent decrease in technician dispatches and between 20 and 30 percent increase in first-call resolutions, depending on the industry.

TechSee is not the only company that has built a video-based customer engagement platform: others include Stryng, CallVU and Vee24. And you could imagine companies like Amazon — which is already dabbling in providing advice to customers based on what its Echo Look can see — might be interested in providing such services to users across the millions of products that it sells, as well as provide that as a service to third parties.

According to Cohen, what TechSee has going for it compared to those startups, and also the potential entry of companies like Microsoft or Amazon into the mix, is a head start on raw data and a vision of how it will be used by the startup’s AI to build the business.

“We believe that anyone who wants to build this would have a challenge making it from scratch,” he said. “This is where we have strong content, millions of images, down to specific model numbers, where we can provide assistance and instructions on the spot.”

Salesforce’s interest in the company, he said, is a natural progression of where that data and customer relationship can take a business beyond responsive support into areas like quick warranty verification (for all those times people have neglected to do a product registration), snapping fender benders for insurance claims and of course upselling to other products and services.

“Salesforce sees the synergies between the sales cloud and the service cloud,” Cohen said.

“TechSee recognized the great potential for combining computer vision AI with augmented reality in customer engagement,” said Andy Vitus, partner at Scale Venture Partners, who joins the board with this round. “Electronic devices become more complex with every generation, making their adoption a perennial challenge. TechSee is solving a massive problem for brands with a technology solution that simplifies the customer experience via visual and interactive guidance.”

Dec
06
2018
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Contentful raises $33.5M for its headless CMS platform

Contentful, a Berlin- and San Francisco-based startup that provides content management infrastructure for companies like Spotify, Nike, Lyft and others, today announced that it has raised a $33.5 million Series D funding round led by Sapphire Ventures, with participation from OMERS Ventures and Salesforce Ventures, as well as existing investors General Catalyst, Benchmark, Balderton Capital and Hercules. In total, the company has now raised $78.3 million.

It’s been less than a year since the company raised its Series C round and, as Contentful co-founder and CEO Sascha Konietzke told me, the company didn’t really need to raise right now. “We had just raised our last round about a year ago. We still had plenty of cash in our bank account and we didn’t need to raise as of now,” said Konietzke. “But we saw a lot of economic uncertainty, so we thought it might be a good moment in time to recharge. And at the same time, we already had some interesting conversations ongoing with Sapphire [formerly SAP Ventures] and Salesforce. So we saw the opportunity to add more funding and also start getting into a tight relationship with both of these players.”

The original plan for Contentful was to focus almost explicitly on mobile. As it turns out, though, the company’s customers also wanted to use the service to handle its web-based applications and these days, Contentful happily supports both. “What we’re seeing is that everything is becoming an application,” he told me. “We started with native mobile application, but even the websites nowadays are often an application.”

In its early days, Contentful focused only on developers. Now, however, that’s changing, and having these connections to large enterprise players like SAP and Salesforce surely isn’t going to hurt the company as it looks to bring on larger enterprise accounts.

Currently, the company’s focus is very much on Europe and North America, which account for about 80 percent of its customers. For now, Contentful plans to continue to focus on these regions, though it obviously supports customers anywhere in the world.

Contentful only exists as a hosted platform. As of now, the company doesn’t have any plans for offering a self-hosted version, though Konietzke noted that he does occasionally get requests for this.

What the company is planning to do in the near future, though, is to enable more integrations with existing enterprise tools. “Customers are asking for deeper integrations into their enterprise stack,” Konietzke said. “And that’s what we’re beginning to focus on and where we’re building a lot of capabilities around that.” In addition, support for GraphQL and an expanded rich text editing experience is coming up. The company also recently launched a new editing experience.

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