Apr
02
2019
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Edgybees’s new developer platform brings situational awareness to live video feeds

San Diego-based Edgybees today announced the launch of Argus, its API-based developer platform that makes it easy to add augmented reality features to live video feeds.

The service has long used this capability to run its own drone platform for first responders and enterprise customers, which allows its users to tag and track objects and people in emergency situations, for example, to create better situational awareness for first responders.

I first saw a demo of the service a year ago, when the team walked a group of journalists through a simulated emergency, with live drone footage and an overlay of a street map and the location of ambulances and other emergency personnel. It’s clear how these features could be used in other situations as well, given that few companies have the expertise to combine the video footage, GPS data and other information, including geographic information systems, for their own custom projects.

Indeed, that’s what inspired the team to open up its platform. As the Edgybees team told me during an interview at the Ourcrowd Summit last month, it’s impossible for the company to build a new solution for every vertical that could make use of it. So instead of even trying (though it’ll keep refining its existing products), it’s now opening up its platform.

“The potential for augmented reality beyond the entertainment sector is endless, especially as video becomes an essential medium for organizations relying on drone footage or CCTV,” said Adam Kaplan, CEO and co-founder of Edgybees. “As forward-thinking industries look to make sense of all the data at their fingertips, we’re giving developers a way to tailor our offering and set them up for success.”

In the run-up to today’s launch, the company has already worked with organizations like the PGA to use its software to enhance the live coverage of its golf tournaments.

Mar
24
2019
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Alibaba acquires Israeli startup Infinity Augmented Reality

Infinity Augmented Reality, an Israeli startup, has been acquired by Alibaba, the companies announced this weekend. The deal’s terms were not disclosed. Alibaba and InfinityAR have had a strategic partnership since 2016, when Alibaba Group led InfinityAR’s Series C. Since then, the two have collaborated on augmented reality, computer vision and artificial intelligence projects.

Founded in 2013, the startup’s augmented glasses platform enables developers in a wide range of industries (retail, gaming, medical, etc.) to integrate AR into their apps. InfinityAR’s products include software for ODMs and OEMs and a SDK plug-in for 3D engines.

Alibaba’s foray into virtual reality started three years ago, when it invested in Magic Leap and then announced a new research lab in China to develop ways of incorporating virtual reality into its e-commerce platform.

InfinityAR’s research and development team will begin working out of Alibaba’s Israel Machine Laboratory, part of Alibaba DAMO Academy, the R&D initiative into which it is pouring $15 billion with the goal of eventually serving two billion customers and creating 100 million jobs by 2036. DAMO Academy collaborates with universities around the world, and Alibaba’s Israel Machine Laboratory has a partnership with Tel Aviv University focused on video analysis and machine learning.

In a press statement, the laboratory’s head, Lihi Zelnik-Manor, said “Alibaba is delighted to be working with InfinityAR as one team after three years of partnership. The talented team brings unique knowhow in sensor fusion, computer vision and navigation technologies. We look forward to exploring these leading technologies and offering additional benefits to customers, partners and developers.”

Mar
05
2019
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Matterport raises $48M to ramp up its 3D imaging platform

The growth of augmented and virtual reality applications and hardware is ushering in a new age of digital media and imaging technologies, and startups that are putting themselves at the center of that are attracting interest.

TechCrunch has learned and confirmed that Matterport — which started out making cameras but has since diversified into a wider platform to capture, create, search and utilise 3D imagery of interior and enclosed spaces in immersive real estate, design, insurance and other B2C and B2B applications — has raised $48 million. Sources tell us the money came at a pre-money valuation of around $325 million, although the company is not commenting on that.

From what we understand, the funding is coming ahead of a larger growth round from existing and new investors, to tap into what they see as a big opportunity for building and providing (as a service) highly accurate 3D images of enclosed spaces.

The company in December appointed a new CEO, RJ Pittman — who had been the chief product officer at eBay, and before that held executive roles at Apple and Google — to help fill out that bigger strategy.

Matterport had raised just under $63 million prior to this and had been valued at around $207 million, according to PitchBook estimates.This current round is coming from existing backers, which include Lux Capital, DCM, Qualcomm Ventures and more.

Matterport’s roots are in high-end cameras built to capture multiple images to create 3D interior imagery for a variety of applications, from interior design and real estate to gaming. Changing tides in the worlds of industry and hardware have somewhat shifted its course.

On the hardware side, we’ve seen a rise in the functionality of smartphone cameras, as well as a proliferation of specialised 3D cameras at lower price points. So while Matterport still sells its own high-end cameras, it is also starting to work with less expensive devices with spherical lenses — such as the Ricoh Theta, which is nearly 10 times less expensive than Matterport’s Pro2 camera — and smartphones.

Using an AI engine — which it has been building for some time — packaged into a service it calls Matterport Cloud 3.0, it converts 2D panoramic and 360-degree images into 3D images. (Matterport Cloud 3.0 is currently in beta and will be launching fully on the 18th of March, initially supporting the Ricoh Theta V, the Theta Z1, the Insta360 ONE X and the Leica Geosystems BLK360 laser scanner.)

Matterport is further using this technology to grow its wider database of images. It already has racked up 1.6 million 3D images and millions of 2D images, and at its current growth rate, the aim is to expand its library to 100 million in the coming years, positioning it as a Getty for 3D enclosed images.

These, in turn, will be used in two ways: to feed Matterport’s machine learning to train it to create better and faster 3D images; and to become part of a wider library, accessible to other businesses by way of a set of APIs.

And, from what I understand, the object will not just be to use images as they are: people would be able to manipulate the images to, for example, remove all the furniture in a room and re-stage it completely without needing to physically do that work ahead of listing a house for sale. Another is adding immersive interior shots into mapping applications like Google’s Street View.

“We are a data company,” Pittman told me when I met him for coffee last month.

The ability to convert 2D into 3D images using artificial intelligence to help automate the process is a potentially big area that Matterport, and its investors, believe will be in increasing demand. That’s not just because people still think there will one day be a bigger market for virtual reality headsets, which will need more interesting content, but because we as consumers already have come to expect more realistic and immersive experiences today, even when viewing things on regular screens — and because B2B and enterprise services (for example design or insurance applications) have also grown in sophistication and now require these kinds of images.

(That demand is driving the creation of other kinds of 3D imaging startups, too. Threedy.ai launched last week with a seed round from a number of angels and VCs to perform a similar kind of 2D-to-3D mapping technique for objects rather than interior spaces. It is already working with a number of e-commerce sites to bypass some of the costs and inefficiencies of more established, manual methods of 3D rendering.)

While Matterport is doubling down on its cloud services strategy, it also has been making some hires to take the business to its next steps. In addition to Pittman, they have added Dave Lippman, formerly design head at eBay, as its chief design officer; and engineering veteran Lou Marzano as its VP of hardware, R&D and manufacturing, with more hires to come.

Feb
24
2019
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Say hello to Microsoft’s new $3,500 HoloLens with twice the field of view

Microsoft unveiled the latest version of its HoloLens ‘mixed reality’ headset at MWC Barcelona today. The new HoloLens 2 features a significantly larger field of view, higher resolution and a device that’s more comfortable to wear. Indeed, Microsoft says the device is three times as comfortable to wear (though it’s unclear how Microsoft measured this).

Later this year, HoloLens 2 will be available in the United States, Japan, China, Germany, Canada, United Kingdom, Ireland, France, Australia and New Zealand for $3,500.

One of the knocks against the original HoloLens was its limited field of view. When whatever you wanted to look at was small and straight ahead of you, the effect was striking. But when you moved your head a little bit or looked at a larger object, it suddenly felt like you were looking through a stamp-sized screen. HoloLens 2 features a field of view that’s twice as large as the original.

“Kinect was the first intelligent device to enter our homes,” HoloLens chief Alex Kipman said in today’s keynote, looking back the the device’s history. “It drove us to create Microsoft HoloLens. […] Over the last few years, individual developers, large enterprises, brand new startup have been dreaming up beautiful things, helpful things.”

The HoloLens was always just as much about the software as the hardware, though. For HoloLens, Microsoft developed a special version of Windows, together with a new way of interacting with the AR objects through gestures like air tap and bloom. In this new version, the interaction is far more natural and lets you tap objects. The device also tracks your gaze more accurately to allow the software to adjust to where you are looking.

“HoloLens 2 adapts to you,” Kipman stressed. “HoloLens 2 evolves the interaction model by significantly advancing how people engage with holograms.”

In its demos, the company clearly emphasized how much faster and fluid the interaction with HoloLens applications becomes when you can use slides, for example, by simply grabbing the slider and moving it, or by tapping on a button with either a finger or two or with your full hand. Microsoft event built a virtual piano that you can play with ten fingers to show off how well the HoloLens can track movement. The company calls this ‘instinctual interaction.’

Microsoft first unveiled the HoloLens concept at a surprise event on its Redmond campus back in 2015. After a limited, invite-only release that started days after the end of MWC 2016, the device went on sale to everybody in August  2016. Four years is a long time between hardware releases, but the company clearly wanted to seed the market and give developer a chance to build the first set of HoloLens applications on a stable platform.

To support developers, Microsoft is also launching a number of Azure services for HoloLens today. These include spatial anchors and remote rendering to help developers stream high-polygon content to HoloLens.

It’s worth noting that Microsoft never positioned the device as consumer hardware. I may have shown off the occasional game, but its focus was always on business applications, with a bit of educational applications thrown in, too. That trend continued today. Microsoft showed off the ability to have multiple people collaborate around a single hologram, for example. That’s not new, of course, but goes to show how Microsoft is positioning this technology.

For these enterprises, Microsoft will also offer the ability to customize the device.

“When you change the way you see the world, you change the world you see,” Microsoft CEO Satya Nadella said, repeating a line from the company’s first HoloLens announcement four years ago. He noted that he believes that connecting the physical world with the virtual world will transform the way we will work.

Feb
21
2019
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Microsoft bringing Dynamics 365 mixed reality solutions to smartphones

Last year Microsoft introduced several mixed reality business solutions under the Dynamics 365 enterprise product umbrella. Today, the company announced it would be moving these to smartphones in the spring, starting with previews.

The company announced Remote Assist on HoloLens last year. This tool allows a technician working onsite to show a remote expert what they are seeing. The expert can then walk the less-experienced employee through the repair. This is great for those companies that have equipped their workforce with HoloLens for hands-free instruction, but not every company can afford the new equipment.

Starting in the spring, Microsoft is going to help with that by introducing Remote Assist for Android phones. Just about everyone has a phone with them, and those with Android devices will be able to take advantage of Remote Assist capabilities without investing in HoloLens. The company is also updating Remote Assist to include mobile annotations, group calling and deeper integration with Dynamics 365 for Field Service, along with improved accessibility features on the HoloLens app.

IPhone users shouldn’t feel left out though because the company announced a preview of Dynamics 365 Product Visualize for iPhone. This tool enables users to work with a customer to visualize what a customized product will look like as they work with them. Think about a furniture seller working with a customer in their homes to customize the color, fabrics and design in place in the room where they will place the furniture, or a car dealer offering different options such as color and wheel styles. Once a customer agrees to a configuration, the data gets saved to Dynamics 365 and shared in Microsoft Teams for greater collaboration across a group of employees working with a customer on a project.

Both of these features are part of the Dynamics 365 spring release and are going to be available in preview starting in April. They are part of a broader release that includes a variety of new artificial intelligence features such as customer service bots and a unified view of customer data across the Dynamics 365 family of products.

Jan
07
2019
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Daily Crunch: Nvidia breaks with tradition at CES 2019

The Daily Crunch is TechCrunch’s roundup of our biggest and most important stories. If you’d like to get this delivered to your inbox every day at around 9am Pacific, you can subscribe here:

1. Nvidia launches the $349 GeForce RTX 2060

Nvidia broke with tradition and put a new focus on gaming at CES. Last night the company unveiled the RTX 2060, a $349 low-end version of its new Turing-based desktop graphics cards. The RTX 2060 will be available on Jan. 15.

2. Elon Musk’s vision of spaceflight is gorgeous 

This spring SapceX intends to launch the next phase in its space exploration plans. The newly named Starship rocket, previously known as the BFR, intends to to be rocket to rule them all. And it’s going to look good doing it.

3. Apple’s increasingly tricky international trade-offs

Far from its troubles in emerging markets like China, Apple is starting to face backlash from a European population that’s crying foul over the company’s perceived hypocrisy on data privacy. It’s become clear that Apple’s biggest success is now its biggest challenge in Europe.

Photo by Justin Sullivan/Getty Images

4. Marc Andreessen: audio will be “titanically important” and VR will be “1,000” times bigger than AR

In a recently recorded podcast Marc Andreesen gave some predictions on the future of the tech industry. Surprisingly, the all-start investor is continuing his support of the shaky VR industry saying that expanding the immersive world will require us to remove the head-mounted displays we’ve become accustomed to.

5. Fitness marketplace ClassPass acquires competitor GuavaPass

ClassPass, the five-year-old fitness marketplace, is in the midst of an expansion sprint. The company announced yesterday that it’s acquiring one it competitors, GuavaPass, for an undisclosed amount to expand into Asia. The move now puts ClassPass in more than 80 markets across the 11 countries, with plans to expand to 50 new cities in 2019.

6. Apple shows off new smart home products from HomeKit partners

Apple gave a snapshot of its future smart home ecosystem at CES. Looks like an array of smart light switches, door cameras, electrical outlets and more are on the way and will be configurable through the Home app and Siri.

7. Parcel Guard’s smart mailbox protects your packages from porch thieves

Danby is showing off its newly launched smart mailbox called Parcel Guard at CES, which allows deliveries to be left securely at customers’ doorsteps. Turns out you won’t need a farting glitter bomb to protect your packages after all. The Parcel Guard starts at $399 and pre-orders are will be available this week.

Dec
11
2018
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TechSee nabs $16M for its customer support solution built on computer vision and AR

Chatbots and other AI-based tools have firmly found footing in the world of customer service, used either to augment or completely replace the role of a human responding to questions and complaints, or (sometimes, annoyingly, at the same time as the previous two functions) sell more products to users.

Today, an Israeli startup called TechSee is announcing $16 million in funding to help build out its own twist on that innovation: an AI-based video service, which uses computer vision, augmented reality and a customer’s own smartphone camera to provide tech support to customers, either alongside assistance from live agents, or as part of a standalone customer service “bot.”

Led by Scale Venture Partners — the storied investor that has been behind some of the bigger enterprise plays of the last several years (including Box, Chef, Cloudhealth, DataStax, Demandbase, DocuSign, ExactTarget, HubSpot, JFrog and fellow Israeli AI assistance startup WalkMe), the Series B also includes participation from Planven Investments, OurCrowd, Comdata Group and Salesforce Ventures. (Salesforce was actually announced as a backer in October.)

The funding will be used both to expand the company’s current business as well as move into new product areas like sales.

Eitan Cohen, the CEO and co-founder, said that the company today provides tools to some 15,000 customer service agents and counts companies like Samsung and Vodafone among its customers across verticals like financial services, tech, telecoms and insurance.

The potential opportunity is big: Cohen estimates there are about 2 million customer service agents in the U.S., and about 14 million globally.

TechSee is not disclosing its valuation. It has raised around $23 million to date.

While TechSee provides support for software and apps, its sweet spot up to now has been providing video-based assistance to customers calling with questions about the long tail of hardware out in the world, used for example in a broadband home Wi-Fi service.

In fact, Cohen said he came up with the idea for the service when his parents phoned him up to help them get their cable service back up, and he found himself challenged to do it without being able to see the set-top box to talk them through what to do.

So he thought about all the how-to videos that are on platforms like YouTube and decided there was an opportunity to harness that in a more organised way for the companies providing an increasing array of kit that may never get the vlogger treatment.

“We are trying to bring that YouTube experience for all hardware,” he said in an interview.

The thinking is that this will become a bigger opportunity over time as more services get digitised, the cost of components continues to come down and everything becomes “hardware.”

“Tech may become more of a commodity, but customer service does not,” he added. “Solutions like ours allow companies to provide low-cost technology without having to hire more people to solve issues [that might arise with it.]”

The product today is sold along two main trajectories: assisting customer reps; and providing unmanned video assistance to replace some of the easier and more common questions that get asked.

In cases where live video support is provided, the customer opts in for the service, similar to how she or he might for a support service that “takes over” the device in question to diagnose and try to fix an issue. Here, the camera for the service becomes a customer’s own phone.

Over time, that live assistance is used in two ways that are directly linked to TechSee’s artificial intelligence play. First, it helps to build up TechSee’s larger back catalogue of videos, where all identifying characteristics are removed with the focus solely on the device or problem in question. Second, the experience in the video is also used to build TechSee’s algorithms for future interactions. Cohen said there are now “millions” of media files — images and videos — in the company’s catalogue.

The effectiveness of its system so far has been pretty impressive. TechSee’s customers — the companies running the customer support — say they have on average seen a 40 percent increase in customer satisfaction (NPS scores), a 17 percent decrease in technician dispatches and between 20 and 30 percent increase in first-call resolutions, depending on the industry.

TechSee is not the only company that has built a video-based customer engagement platform: others include Stryng, CallVU and Vee24. And you could imagine companies like Amazon — which is already dabbling in providing advice to customers based on what its Echo Look can see — might be interested in providing such services to users across the millions of products that it sells, as well as provide that as a service to third parties.

According to Cohen, what TechSee has going for it compared to those startups, and also the potential entry of companies like Microsoft or Amazon into the mix, is a head start on raw data and a vision of how it will be used by the startup’s AI to build the business.

“We believe that anyone who wants to build this would have a challenge making it from scratch,” he said. “This is where we have strong content, millions of images, down to specific model numbers, where we can provide assistance and instructions on the spot.”

Salesforce’s interest in the company, he said, is a natural progression of where that data and customer relationship can take a business beyond responsive support into areas like quick warranty verification (for all those times people have neglected to do a product registration), snapping fender benders for insurance claims and of course upselling to other products and services.

“Salesforce sees the synergies between the sales cloud and the service cloud,” Cohen said.

“TechSee recognized the great potential for combining computer vision AI with augmented reality in customer engagement,” said Andy Vitus, partner at Scale Venture Partners, who joins the board with this round. “Electronic devices become more complex with every generation, making their adoption a perennial challenge. TechSee is solving a massive problem for brands with a technology solution that simplifies the customer experience via visual and interactive guidance.”

Nov
30
2018
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Enterprise AR is an opportunity to ‘do well by doing good,’ says General Catalyst

A founder-investor panel on augmented reality (AR) technology here at TechCrunch Disrupt Berlin suggests growth hopes for the space have regrouped around enterprise use-cases, after the VR consumer hype cycle landed with yet another flop in the proverbial ‘trough of disillusionment’.

Matt Miesnieks, CEO of mobile AR startup 6d.ai, conceded the space has generally been on another downer but argued it’s coming out of its third hype cycle now with fresh b2b opportunities on the horizon.

6d.ai investor General Catalyst‘s Niko Bonatsos was also on stage, and both suggested the challenge for AR startups is figuring out how to build for enterprises so the b2b market can carry the mixed reality torch forward.

“From my point of view the fact that Apple, Google, Microsoft, have made such big commitments to the space is very reassuring over the long term,” said Miesnieks. “Similar to the smartphone industry ten years ago we’re just gradually seeing all the different pieces come together. And as those pieces mature we’ll eventually, over the next few years, see it sort of coalesce into an iPhone moment.”

“I’m still really positive,” he continued. “I don’t think anyone should be looking for some sort of big consumer hit product yet but in verticals in enterprise, and in some of the core tech enablers, some of the tool spaces, there’s really big opportunities there.”

Investors shot the arrow over the target where consumer VR/AR is concerned because they’d underestimated how challenging the content piece is, Bonatsos suggested.

“I think what we got wrong is probably the belief that we thought more indie developers would have come into the space and that by now we would probably have, I don’t know, another ten Pokémon-type consumer massive hit applications. This is not happening yet,” he said.

“I thought we’d have a few more games because games always lead the adoption to new technology platforms. But in the enterprise this is very, very exciting.”

“For sure also it’s clear that in order to have the iPhone moment we probably need to have much better hardware capabilities,” he added, suggesting everyone is looking to the likes of Apple to drive that forward in the future. On the plus side he said current sentiment is “much, much much better than what it was a year ago”.


Discussing potential b2b applications for AR tech one idea Miesnieks suggested is for transportation platforms that want to link a rider to the location of an on-demand and/or autonomous vehicle.

Another area of opportunity he sees is working with hardware companies — to add spacial awareness to devices such as smartphones and drones to expand their capabilities.

More generally they mentioned training for technical teams, field sales and collaborative use-cases as areas with strong potential.

“There are interesting applications in pharma, oil & gas where, with the aid of the technology, you can do very detailed stuff that you couldn’t do before because… you can follow everything on your screen and you can use your hands to do whatever it is you need to be doing,” said Bonatsos. “So that’s really, really exciting.

“These are some of the applications that I’ve seen. But it’s early days. I haven’t seen a lot of products in the space. It’s more like there’s one dev shop is working with the chief innovation officer of one specific company that is much more forward thinking and they want to come up with a really early demo.

“Now we’re seeing some early stage tech startups that are trying to attack these problems. The good news is that good dollars is being invested in trying to solve some of these problems — and whoever figures out how to get dollars from the… bigger companies, these are real enterprise businesses to be built. So I’m very excited about that.”

At the same time, the panel delved into some of the complexities and social challenges facing technologists as they try to integrate blended reality into, well, the real deal.

Including raising the spectre of Black Mirror style dystopia once smartphones can recognize and track moving objects in a scene — and 6d.ai’s tech shows that’s coming.

Miesnieks showed a brief video demo of 3D technology running live on a smartphone that’s able to identify cars and people moving through the scene in real time.

“Our team were able to solve this problem probably a year ahead of where the rest of the world is at. And it’s exciting. If we showed this to anyone who really knows 3D they’d literally jump out of the chair. But… it opens up all of these potentially unintended consequences,” he said.

“We’re wrestling with what might this be used for. Sure it’s going to make Pokémon game more fun. It could also let a blind person walk down the street and have awareness of cars and people and they may not need a cane or something.

“But it could let you like tap and literally have people be removed from your field of view and so you only see the type of people that you want to look at. Which can be dystopian.”

He pointed to issues being faced by the broader technology industry now, around social impacts and areas like privacy, adding: “We’re seeing some of the social impacts of how this stuff can go wrong, even if you assume good intentions.

“These sort of breakthroughs that we’re having are definitely causing us to be aware of the responsibility we have to think a bit more deeply about how this might be used for the things we didn’t expect.”

From the investor point of view Bonatsos said his thesis for enterprise AR has to be similarly sensitive to the world around the tech.

“It’s more about can we find the domain experts, people like Matt, that are going to do well by doing good. Because there are a tonne of different parameters to think about here and have the credibility in the market to make it happen,” he suggested, noting: “It‘s much more like traditional enterprise investing.”

“This is a great opportunity to use this new technology to do well by doing good,” Bonatsos continued. “So the responsibility is here from day one to think about privacy, to think about all the fake stuff that we could empower, what do we want to do, what do we want to limit? As well as, as we’re creating this massive, augmented reality, 3D version of the world — like who is going to own it, and share all this wealth? How do we make sure that there’s going to be a whole new ecosystem that everybody can take part of it. It’s very interesting stuff to think about.”

“Even if we do exactly what we think is right, and we assume that we have good intentions, it’s a big grey area in lots of ways and we’re going to make lots of mistakes,” conceded Miesnieks, after discussing some of the steps 6d.ai has taken to try to reduce privacy risks around its technology — such as local processing coupled with anonymizing/obfuscating any data that is taken off the phone.

“When [mistakes] happen — not if, when — all that we’re going to be able to rely on is our values as a company and the trust that we’ve built with the community by saying these are our values and then actually living up to them. So people can trust us to live up to those values. And that whole domain of startups figuring out values, communicating values and looking at this sort of abstract ‘soft’ layer — I think startups as an industry have done a really bad job of that.

“Even big companies. There’d only a handful that you could say… are pretty clear on their values. But for AR and this emerging tech domain it’s going to be, ultimately, the core that people trust us.”

Bonatsos also pointed to rising political risk as a major headwind for startups in this space — noting how China’s government has decided to regulate the gaming market because of social impacts.

“That’s unbelievable. This is where we’re heading with the technology world right now. Because we’ve truly made it. We’ve become mainstream. We’re the incumbents. Anything we build has huge, huge intended and unintended consequences,” he said.

“Having a government that regulates how many games that can be built or how many games can be released — like that’s incredible. No company had to think of that before as a risk. But when people are spending so many hours and so much money on the tech products they are using every day. This is the [inevitable] next step.”

Oct
09
2018
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Upskill launches support for Microsoft HoloLens

Upskill has been working on a platform to support augmented and mixed reality for almost as long as most people have been aware of the concept. It began developing an agnostic AR/MR platform way back in 2010. Google Glass didn’t even appear until two years later. Today, the company announced the early release of Skylight for Microsoft HoloLens.

Upskill has been developing Skylight as an operating platform to work across all devices, regardless of the manufacturer, but company co-founder and CEO Brian Ballard sees something special with HoloLens. “What HoloLens does for certain types of experiences, is it actually opens up a lot more real estate to display information in a way that users can take advantage of,” Ballard explained.

He believes the Microsoft device fits well within the broader approach his company has been taking over the last several years to support the range of hardware on the market while developing solutions for hands-free and connected workforce concepts.

“This is about extending Skylight into the spatial computing environment making sure that the workflows, the collaboration, the connectivity is seamless across all of these different devices,” he told TechCrunch.

Microsoft itself just announced some new HoloLens use cases for its Dynamics 365 platform around remote assistance and 3D layout, use cases which play to the HoloLens strengths, but Ballard says his company is a partner with Microsoft, offering an enhanced, full-stack solution on top of what Microsoft is giving customers out of the box.

That is certainly something Microsoft’s Terry Farrell, director of product marketing for mixed reality at Microsoft recognizes and acknowledges. “As adoption of Microsoft HoloLens continues to rapidly increase in industrial settings, Skylight offers a software platform that is flexible and can scale to meet any number of applications well suited for mixed reality experiences,” he said in a statement.

That involves features like spatial content placement, which allows employees to work with digital content in HoloLens, while keeping their hands free to work in the real world. They enhance this with the ability to see multiple reference materials across multiple windows at the same time, something we are used to doing with a desktop computer, but not with a device on our faces like HoloLens. Finally, workers can use hand gestures and simple gazes to navigate in virtual space, directing applications or moving windows, as we are used to doing with keyboard or mouse.

Upskill also builds on the Windows 10 capabilities in HoloLens with its broad experience securely connecting to back-end systems to pull the information into the mixed reality setting wherever it lives in the enterprise.

The company is based outside of Washington, D.C. in Vienna, Virginia. It has raised over $45 million, according to Crunchbase. Ballard says the company currently has 70 employees. Customers using Skylight include Boeing, GE, Coca-Cola, Telstra and Accenture.

Sep
18
2018
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Microsoft is putting HoloLens to work with new Dynamics 365 applications

Microsoft HoloLens mixed reality glasses have always been interesting technology, but it’s never been clear how the company would move from novelty device to actual viable business use cases. Today, it made a move toward the latter, announcing a couple of applications designed to put the HoloLens to work in Dynamics 365, giving it a real business purpose.

Dynamics 365 is Microsoft’s one-stop shop for CRM and ERP, where a company can work on some of its key business software functions including field service in an integrated fashion. The company has been looking at for HoloLens to bring computing power to a group of field workers like repair technicians for whom even a tablet would be awkward because they have to work with both hands free.

For these people, having a fully functioning Windows 10 computer you can wear on your face could be a big advantage and that’s what Microsoft is hoping to provide with HoloLens. The problem was finding use cases where this would make sense. One idea is providing remote assistance for people out in the field to get help from subject experts back at the office, and today the company announced Dynamics 365 Remote Assist.

In this scenario, the worker is wearing a HoloLens either to understand the repair scenario before they go to the site or to get remote help from a subject expert while they are at the site. The expert  can virtually see what the technician is seeing through the HoloLens, and walk them through the repair without leaving the office, even circling parts and providing other annotations in real time.

Microsoft Remote Assist in action with expert walking the technician through the task. Photo: Microsoft

Microsoft is not the first company to create such a solution. ScopeAR announced RemoteAR 4 months ago, a similar product, but Microsoft has the advantage of building it natively into Windows 10 and all that entails including data integration to update the various repositories with information after the repair is complete.

The other business scenario the company is announcing today is called Dynamics 365 Layout. A designer can create a 3D representation of something like a store or factory layout in CAD software, view the design in 3D in HoloLens, and adjust it in real time before the design goes live. As Microsoft’s Lorraine Bardeen, who has the cool title of General Manager for Microsoft Mixed Reality says, instead of creating cardboard mockups and adjusting your 3D CAD drawing on your computer as you find issues in your design, you can put on your HoloLens and make adjustments in a virtual representation of the layout and it adjusts the CAD drawing for you as you make changes.

Laying out the pieces on a factory floor using Dynamics 365 Layout. Photo: Microsoft

Bardeen says the company has worked with customers to find real-world use cases that would save time, effort and money using mixed reality with HoloLens.  They cite companies like Chevron, Ford and ThyssenKrupp Elevators as organizations actively embracing this kind of technology, but it still not clear if HoloLens and mixed reality will become a central component of business in the future. These two solutions GA on October 1st and we will begin the process of finding out.

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