Personal blog of Yzmir Ramirez

 After raising $55 million last year to build its business beyond its existing help desk services, today Freshworks (the parent company of Freshdesk) has made an acquisition to help it fill out that strategy. The company has acquired Joe Hukum, a startup out of India that offers a platform for businesses to build their own chatbots. I’ve asked, but the companies are not revealing any terms… Read More

 Freshdesk announced today that it has acquired Banglaore-based startup Pipemonk for an undisclosed amount. Pipemonk helps companies move data between cloud platforms, which should come in handy for Freshdesk and its partners.
Pipemonk, which was born as ZapStitch, had raised just over $2 million since it launched in 2014, with its primary funding round coming in May, 2015, when it landed $2… Read More

 Freshdesk, the customer support as a service company with 23,000 customers, raised $31 million in Series D funding today in a round led by Tiger Global Management, with Accel Partners and Google Capital also contributing. The funding is significant, especially given its total to date was $44 million and the highest amount the company had received in any previous round was $7 million last… Read More

With enterprises looking to achieve cost savings as their top priority in managing their IT systems, the IT help desk market is getting commoditized very fast, leaving little room for any disruptive innovation. ManageEngine, a division of Zoho, is offering its flagship IT help desk software — ServiceDesk — for free starting today, underscoring just how competitive and commoditized this… Read More