Nov
13
2019
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Atlassian expands Jira Service Desk beyond IT teams

Atlassian today announced a set of new templates and workflows for Jira Service Desk that were purpose-built for HR, legal and facilities teams. Service Desk started six years ago as a version of Jira that was mostly meant for IT departments. Atlassian, however, found that other teams inside the companies that adopted it started to use it as well, including various teams at Twitter and Airbnb, for example. With today’s update, it’s now making it easier for these teams, at least in legal, HR and facilities, to get started with Jira Service Desk without having to customize the product themselves.

“Over the last six years, one of the observations that we’ve made was that we need to provide really good services — the idea that we can provide great services to employees is really something that is really on the rise,” said Edwin Wong, the head of the company’s IT products. “I think in the past, maybe we were a bit more forgiving in terms of what employees expected from services departments. But today you’re just so used to great experiences in your consumer life and when you come to work, you expect the same.”

But lots of service teams, he argues, didn’t have the tools to provide this experience, yet they were looking for tools to streamline their workflows (think onboarding for HR teams, for example) and to move from manual processes to something more automated and modern. Jira was already flexible enough to allow them to do this, but the new set of templates now codifies these processes for them.

Wong stressed this isn’t just about tracking but also managing work across teams and providing them a more centralized hub for information. “One of the big challenges that we’ve seen from many of the customers that we’ve spoken to is the challenge of just figuring out where to go when you want something,” he said. “When I have a new employee, where do I go to ask for a new laptop? Is that the same process as telling my facilities teams that perhaps there is an issue with a bathroom?”

Atlassian is starting with these three templates because that’s where it saw the most immediate need. Over time, I’m sure we’ll see the company get into other verticals as well.

Nov
05
2019
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ZenHub adds roadmapping to its GitHub project management tool

ZenHub, the popular project management tool that integrates right into GitHub, today announced the launch of Roadmaps. As you can guess from the name, this is a roadmapping feature that allows teams to better plan their projects ahead of time and visualize their status — all from within GitHub.

“We’re diving into a brand new category which is super exciting and we’re really starting to think not only about how forward-thinking software teams are managing their software projects but how they’re actually planning ahead,” ZenHub co-founder Aaron Upright told me. “And we’re really using this as an opportunity to really evolve the product and really introduce now a new kind of entrant into the space for product roadmapping.”

The product itself is indeed pretty straightforward. By default, it takes existing projects and epics a team has already defined and visualizes those on a timeline — including data about how many open issues still remain. In its current iteration, the tool is still pretty basic, but going forward ZenHub will add more advanced features, like blocking. As Upright noted, that’s just fine, though, because while the main goal here is to help teams plans, ZenHub also wants to give other stakeholders a kind of 30,000-foot overview of the state of a project without having to click around every issue in GitHub or Jira.

Upright also argues that existing solutions tend to fall short of what teams really need. “Smaller organizations — teams that are 10, 15 or 25 people — they can’t afford these tools. They’re really expensive. They’re cost-prohibitive,” he said. “And so oftentimes what they do is they turn to Excel files or Google spreadsheets in order to keep track of their roadmap. And keeping the spreadsheets up to date really becomes a complex and really a full-time job.” Yet those tools that are affordable often don’t offer a way to sync data back and forth between GitHub and their platforms, which results in the product team not getting those updates in GitHub, for example. Because ZenHub lives inside of GitHub, that’s obviously not a problem.

ZenHub Roadmaps is now available to all users.

Sep
05
2019
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Atlassian launches free tiers for all its cloud products, extends premium pricing plan

At our TC Sessions: Enterprise event, Atlassian co-CEO Scott Farquhar today announced a number of updates to how the company will sell its cloud-based services. These include the launch of new premium plans for more of its products, as well as the addition of a free tier for all of the company’s services that didn’t already offer one. Atlassian now also offers discounted cloud pricing for academic institutions and nonprofit organizations.

The company previously announced its premium plans for Jira Software Cloud and Confluence Cloud. Now, it is adding Jira Service Desk to this lineup, and chances are it’ll add more of its services over time. The premium plan adds a 99.9% update SLA, unlimited storage and additional support. Until now, Atlassian sold these products solely based on the number of users, but didn’t offer a specific enterprise plan.

As Harsh Jawharkar, the head of go-to-market for Cloud Platform at Atlassian, told me, many of its larger customers, who often ran the company’s products on their own servers before, are now looking to move to the cloud and hand over to Atlassian the day-to-day operations of these services. That’s in part because they are more comfortable with the idea of moving to the cloud at this point — and because Atlassian probably knows how to run its own services better than anybody else. 

For these companies, Atlassian is also introducing a number of new features today. Those include soon-to-launch data residency controls for companies that need to ensure that their data stays in a certain geographic region, as well as the ability to run Jira and Confluence Cloud behind customized URLs that align with a company’s brand, which will launch in early access in 2020. Maybe more important, though, are features to Atlassian Access, the company’s command center that helps enterprises manage its cloud products. Access now supports single sign-on with Google Cloud Identity and Microsoft Active Directory Federation Services, for example. The company is also partnering with McAfee and Bitglass to offer additional advanced security features and launch a cross-product audit log. Enterprise admins will also soon get access to a new dashboard that will help them understand how Atlassian’s tools are being used across the organization.

But that’s not all. The company is also launching new tools to make customer migration to its cloud products easier, with initial support for Confluence and Jira support coming later this year. There’s also new extended cloud trial licenses, which a lot of customers have asked for, Jawharkar told me, because the relatively short trial periods the company previously offered weren’t quite long enough for companies to fully understand their needs.

This is a big slew of updates for Atlassian — maybe its biggest enterprise-centric release since the company’s launch. It has clearly reached a point where it had to start offering these enterprise features if it wanted to grow its market and bring more of these large companies on board. In its early days, Atlassian mostly grew by selling directly to teams within a company. These days, it has to focus a bit more on selling to executives as it tries to bring more enterprises on board — and those companies have very specific needs that the company didn’t have to address before. Today’s launches clearly show that it is now doing so — at least for its cloud-based products.

The company isn’t forgetting about other users either, though. It’ll still offer entry-level plans for smaller teams and it’s now adding free tiers to products like Jira Software, Confluence, Jira Service Desk and Jira Core. They’ll join Trello, Bitbucket and Opsgenie, which already feature free versions. Going forward, academic institutions will receive 50% off their cloud subscriptions and nonprofits will receive 75% off.

It’s obvious that Atlassian is putting a lot of emphasis on its cloud services. It’s not doing away with its self-hosted products anytime, but its focus is clearly elsewhere. The company itself started this process a few years ago and a lot of this work is now coming to fruition. As Anu Bharadwaj, the head of Cloud Platform at Atlassian, told me, this move to a fully cloud-native stack enabled many of today’s announcements, and she expects that it’ll bring a lot of new customers to its cloud-based services.  

Jul
22
2019
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Announcing the agenda for TC Sessions: Enterprise | San Francisco, September 5

TechCrunch Sessions is back! On September 5, we’re taking on the ferociously competitive field of enterprise software, and thrilled to announce our packed agenda, overflowing with some of the biggest names and most exciting startups in the enterprise industry. And you’re in luck, because $249 early-bird tickets are still on sale — make sure you book yours so you can enjoy all the agenda has to offer.

Throughout the day, you can expect to hear from industry experts and partake in discussions about the potential of new technologies like quantum computing and AI, how to deal with the onslaught of security threats, investing in early-stage startups and plenty more

We’ll be joined by some of the biggest names and the smartest and most prescient people in the industry, including Bill McDermott at SAP, Scott Farquhar at Atlassian, Julie Larson-Green at Qualtrics, Wendy Nather at Duo Security, Aaron Levie at Box and Andrew Ng at Landing AI.

Our agenda showcases some of the powerhouses in the space, but also plenty of smaller teams that are building and debunking fundamental technologies in the industry. We still have a few tricks up our sleeves and will be adding some new names to the agenda over the next month, so keep your eyes open. In the meantime, check out these agenda highlights:

AGENDA

Investing with an Eye to the Future
Jason Green (Emergence Capital), Maha Ibrahim (Canaan Partners) and Rebecca Lynn (Canvas Ventures)
9:35 AM – 10:00 AM

In an ever-changing technological landscape, it’s not easy for VCs to know what’s coming next and how to place their bets. Yet, it’s the job of investors to peer around the corner and find the next big thing, whether that’s in AI, serverless, blockchain, edge computing or other emerging technologies. Our panel will look at the challenges of enterprise investing, what they look for in enterprise startups and how they decide where to put their money.


Talking Shop
Scott Farquhar (Atlassian)
10:00 AM – 10:20 AM

With tools like Jira, Bitbucket and Confluence, few companies influence how developers work as much as Atlassian. The company’s co-founder and co-CEO Scott Farquhar will join us to talk about growing his company, how it is bringing its tools to enterprises and what the future of software development in and for the enterprise will look like.


Q&A with Investors 
10:20 AM – 10:50 AM

Your chance to ask questions of some of the greatest investors in enterprise.


Innovation Break: Deliver Innovation to the Enterprise
DJ Paoni (
SAP), Sanjay Poonen (VMware) and Shruti Tournatory (Sapphire Ventures)
10:20 AM – 10:40 AM

For startups, the appeal of enterprise clients is not surprising — signing even one or two customers can make an entire business, and it can take just a few hundred to build a $1 billion unicorn company. But while corporate counterparts increasingly look to the startup community for partnership opportunities, making the jump to enterprise sales is far more complicated than scaling up the strategy startups already use to sell to SMBs or consumers. Hear from leaders who have experienced successes and pitfalls through the process as they address how startups can adapt their strategy with the needs of the enterprise in mind. Sponsored by SAP.


Coming Soon!
10:40 AM – 11:00 AM


Box’s Enterprise Journey
Aaron Levie (Box)
11:15 AM – 11:35 AM

Box started life as a consumer file-storage company and transformed early on into a successful enterprise SaaS company, focused on content management in the cloud. Levie will talk about what it’s like to travel the entire startup journey — and what the future holds for data platforms.


Bringing the Cloud to the Enterprise
George Brady (Capital One), Byron Deeter (Bessemer Venture Partners) and a speaker to be announced
11:35 AM – 12:00 PM

Cloud computing may now seem like the default, but that’s far from true for most enterprises, which often still have tons of legacy software that runs in their own data centers. What does it mean to be all-in on the cloud, which is what Capital One recently accomplished. We’ll talk about how companies can make the move to the cloud easier, what not to do and how to develop a cloud strategy with an eye to the future.


Keeping the Enterprise Secure
Martin Casado (Andreessen Horowitz), Wendy Nather (Duo Security) and a speaker to be announced
1:00 PM – 1:25 PM

Enterprises face a litany of threats from both inside and outside the firewall. Now more than ever, companies — especially startups — have to put security first. From preventing data from leaking to keeping bad actors out of your network, enterprises have it tough. How can you secure the enterprise without slowing growth? We’ll discuss the role of a modern CSO and how to move fast… without breaking things.


Keeping an Enterprise Behemoth on Course
Bill McDermott (SAP)

1:25 PM – 1:45 PM

With over $166 billion is market cap, Germany-based SAP is one of the most valuable tech companies in the world today. Bill McDermott took the leadership in 2014, becoming the first American to hold this position. Since then, he has quickly grown the company, in part thanks to a number of $1 billion-plus acquisitions. We’ll talk to him about his approach to these acquisitions, his strategy for growing the company in a quickly changing market and the state of enterprise software in general.


How Kubernetes Changed Everything
Brendan Burns (Microsoft), Tim Hockin (Google Cloud), Craig McLuckie (VMware)
and Aparna Sinha (Google)
1:45 PM – 2:15 PM

You can’t go to an enterprise conference and not talk about Kubernetes, the incredibly popular open-source container orchestration project that was incubated at Google. For this panel, we brought together three of the founding members of the Kubernetes team and the current director of product management for the project at Google to talk about the past, present and future of the project and how it has changed how enterprises think about moving to the cloud and developing software.


Innovation Break: Data: Who Owns It
(SAP)

2:15 PM – 2:35 PM

Enterprises have historically competed by being closed entities, keeping a closed architecture and innovating internally. When applying this closed approach to the hottest new commodity, data, it simply does not work anymore. But as enterprises, startups and public institutions open themselves up, how open is too open? Hear from leaders who explore data ownership and the questions that need to be answered before the data floodgates are opened. Sponsored by SAP.


AI Stakes its Place in the Enterprise
Bindu Reddy (Reality Engines), Jocelyn Goldfein (Zetta Venture Partners)
and a speaker to be announced
2:35 PM – 3:00 PM

AI is becoming table stakes for enterprise software as companies increasingly build AI into their tools to help process data faster or make more efficient use of resources. Our panel will talk about the growing role of AI in enterprise for companies big and small.


Q&A with Founders
3:00 PM – 3:30 PM

Your chance to ask questions of some of the greatest startup minds in enterprise technology.


The Trials and Tribulations of Experience Management
Julie Larson-Green (Qualtrics), Peter Reinhardt (Segment) and a speaker to be announced
3:15 PM – 3:40 PM

As companies gather more data about their customers, it should theoretically improve the customer experience, buy myriad challenges face companies as they try to pull together information from a variety of vendors across disparate systems, both in the cloud and on prem. How do you pull together a coherent picture of your customers, while respecting their privacy and overcoming the technical challenges? We’ll ask a team of experts to find out.


Innovation Break: Identifying Overhyped Technology Trends
James Allworth (
Cloudflare), George Mathew (Kespry) and Max Wessel (SAP)
3:40 PM – 4:00 PM

For innovation-focused businesses, deciding which technology trends are worth immediate investment, which trends are worth keeping on the radar and which are simply buzzworthy can be a challenging gray area to navigate and may ultimately make or break the future of a business. Hear from these innovation juggernauts as they provide their divergent perspectives on today’s hottest trends, including Blockchain, 5G, AI, VR and more. Sponsored by SAP.


Fireside Chat
Andrew Ng (Landing AI)
4:00 PM – 4:20 PM

Few technologists have been more central to the development of AI in the enterprise than Andrew Ng . With Landing AI and the backing of many top venture firms, Ng has the foundation to develop and launch the AI companies he thinks will be winners. We will talk about where Ng expects to see AI’s biggest impacts across the enterprise.


The Quantum Enterprise
Jim Clarke (Intel), Jay Gambetta (IBM)
and Krysta Svore (Microsoft)
4:20 PM – 4:45 PM

While we’re still a few years away from having quantum computers that will fulfill the full promise of this technology, many companies are already starting to experiment with what’s available today. We’ll talk about what startups and enterprises should know about quantum computing today to prepare for tomorrow.


Overcoming the Data Glut
Benoit Dageville (Snowflake), Ali Ghodsi (Databricks) and a speaker to be announced
4:45 PM – 5:10 PM

There is certainly no shortage of data in the enterprise these days. The question is how do you process it and put it in shape to understand it and make better decisions? Our panel will discuss the challenges of data management and visualization in a shifting technological landscape where the term “big data” doesn’t begin to do the growing volume justice.


Early-bird tickets are on sale now for just $249. That’s a $100 savings before prices go up — book yours today.

Students, save big with our super discounted $75 ticket when you book here.

Are you a startup? Book a demo table package for just $2,000 (includes 4 tickets) — book here.

Jun
18
2019
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Atlassian’s co-CEO Scott Farquhar will join us at TC Sessions: Enterprise

Few companies have changed the way developers work as profoundly as Atlassian. Its tools like Jira and Confluence are ubiquitous, and over the course of the last few years, the company has started to adapt many of them for wider enterprise usage outside of developer teams.

To talk about Atlassian’s story from being a small shop in Australia to a successful IPO — and its plans for the future — the company’s co-founder and co-CEO Scott Farquhar will join us at our inaugural TechCrunch Sessions: Enterprise event on September 5 in San Francisco.

Farquhar co-founded Atlassian with Mike Cannon-Brookes, in 2001. It wasn’t until 2010, though, that the company raised its first major venture round ($60 million from Accel Partners). Even by that point, though, the company already had thousands of customers and a growing staff in Sydney and San Francisco.

Today, more than 150,000 companies use Atlassian’s tools. These range from the likes of Audi to Spotify, Twilio and Visa, with plenty of startups and small and medium businesses in between.

It’s no secret that Farquhar and Cannon-Brookes consider themselves accidental billionaires, so it’s maybe no surprise that in 2015, ahead of Atlassian’s successful IPO that valued it at well above $10 billion, he also signed on to the 1% Pledge movement.

Today, Farquhar also makes his own venture investments as part of Skip Capital, which he co-founded.

TC Sessions: Enterprise (September 5 at San Francisco’s Yerba Buena Center) will take on the big challenges and promise facing enterprise companies today. TechCrunch’s editors will bring to the stage founders and leaders from established and emerging companies to address rising questions, like the promised revolution from machine learning and AI, intelligent marketing automation and the inevitability of the cloud, as well as the outer reaches of technology, like quantum computing and blockchain.

Tickets are now available for purchase on our website at the early-bird rate of $395; student tickets are just $245.

We have a limited number of Startup Demo Packages available for $2,000, which includes four tickets to attend the event.

For each ticket purchased for TC Sessions: Enterprise, you will also be registered for a complimentary Expo Only pass to TechCrunch Disrupt SF on October 2-4.

May
21
2019
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Praqma puts Atlassian’s Data Center products into containers

It’s KubeCon + CloudNativeCon this week and in the slew of announcements, one name stood out: Atlassian . The company is best known as the maker of tools that allow developers to work more efficiently, and now as a cloud infrastructure provider. In this age of containerization, though, even Atlassian can bask in the glory that is Kubernetes, because the company today announced that its channel partner Praqma is launching Atlassian Software in Kubernetes (ASK), a new solution that allows enterprises to run and manage as containers its on-premise applications like Jira Data Center, with the help of Kubernetes.

Praqma is now making ASK available as open source.

As the company notes in today’s announcement, running a Data Center application and ensuring high availability can be a lot of work using today’s methods. With AKS and by containerizing the applications, scaling and management should become easier — and downtime more avoidable.

“Availability is key with ASK. Automation keeps mission-critical applications running whatever happens,” Praqma’s team explains. “If a Jira server fails, Data Center will automatically redirect traffic to healthy servers. If an application or server crashes Kubernetes automatically reconciles by bringing up a new application. There’s also zero downtime upgrades for Jira.”

AKS handles the scaling and most admin tasks, in addition to offering a monitoring solution based on the open-source Grafana and Prometheus projects.

Containers are slowly becoming the distribution medium of choice for a number of vendors. As enterprises move their existing applications to containers, it makes sense for them to also expect that they can manage their existing on-premises applications from third-party vendors in the same systems. For some vendors, that may mean a shift away from pre-server licensing to per-seat licensing, so there are business implications to this, but in general, it’s a logical move for most.

Apr
10
2019
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InVision announces new integrations with Jira

Today InVision announced even deeper integrations with Jira, letting users embed actual InVision prototypes right within a Jira ticket. The company also announced the Jira app for InVision Studio, letting designers in Studio see interactive Jira tickets in real time.

InVision has already had lighter integrations with Atlassian products, including Jira, Confluence and Trello. It’s also worth noting that Atlassian participated in InVision’s $115 million Series F funding round.

The partnership makes sense. Atlassian provides a parallel product to InVision, except instead of serving designers, Atlassian serves engineers.

But it brings up an interesting challenge for InVision, last valued at $1.9 billion. The company went from creating its own market with a paid prototyping and collaboration tool to competing with giants and startups alike as it introduced new products.

InVision Studio, for instance, is meant to compete with the likes of Adobe XD, Sketch, and Figma, among others.

At the same time, InVision’s strategy has always been to become a connective tissue for the broader design landscape. CEO Clark Valberg has said in the past that he sees InVision becoming the Salesforce of the design world, with a broad array of partnerships and integrations across the industry to handle each, nuanced fraction of the process in a single, fluid place.

“Up until now we’ve been a fairly horizontal player,” said VP of Product Mike Davidson. “We created the market for prototyping. There was no paid market for a prototyping tool until InVision came along. Now that you see us provide a more vertical stack of tools, we don’t want to lose the great thing we’ve built with the InVision Prototyping tool. It’s been more popular than we could have ever imagined.”

Davidson added that InVision now serves 100 of the Fortune 100 companies.

And since its launch in 2011, InVision has maintained that original strategic course of staying open, particularly with Atlassian. But InVision isn’t just friendly with Atlassian. The company also introduced an App Store and Asset Store in InVision Studio (partnerships include Slack, Dribbble, and Getty), with plans to launch a developer API so anyone can build apps for InVision Studio. Plus, InVision has made a handful of acquisitions, and launched the Design Forward Fund, which allocates $5 million toward investing in design startups.

VP of Partnerships and Community Mike Davidson believes that balancing this open garden philosophy with the desire to provide the very best products across the entire process (automatically putting InVision in competition with other design startups) is one of the company’s greatest challenges.

“We want to provide a first-cclass experience from beginning to end but we also want to provide a system that’s open enough where you can use your tool of choice for any one of the particular functions,” said Davidson. “It’s a difficult balance. We want to allow for designers and developers to choose which tools they use for whatever job they’re trying to do, but we also want to be the best choice for each one of those functions.”

Oct
18
2018
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Atlassian launches the new Jira Software Cloud

Atlassian previewed the next generation of its hosted Jira Software project tracking tool earlier this year. Today, it’s available to all Jira users. To build the new Jira, Atlassian redesigned both the back-end stack and rethought the user experience from the ground up. That’s not an easy change, given how important Jira has become for virtually every company that develops software — and given that it is Atlassian’s flagship product. And with this launch, Atlassian is now essentially splitting the hosted version of Jira (which is hosted on AWS) from the self-hosted server version and prioritizing different features for both.

So the new version of Jira that’s launching to all users today doesn’t just have a new, cleaner look, but more importantly, new functionality that allows for a more flexible workflow that’s less dependent on admins and gives more autonomy to teams (assuming the admins don’t turn those features off).

Because changes to such a popular tool are always going to upset at least some users, it’s worth noting at the outset that the old classic view isn’t going away. “It’s important to note that the next-gen experience will not replace our classic experience, which millions of users are happily using,” Jake Brereton, head of marketing for Jira Software Cloud, told me. “The next-gen experience and the associated project type will be available in addition to the classic projects that users have always had access to. We have no plans to remove or sunset any of the classic functionality in Jira Cloud.”

The core tenet of the redesign is that software development in 2018 is very different from the way developers worked in 2002, when Jira first launched. Interestingly enough, the acquisition of Trello also helped guide the overall design of the new Jira.

“One of the key things that guided our strategy is really bringing the simplicity of Trello and the power of Jira together,” Sean Regan, Atlassian’s head of growth for Software Teams, told me. “One of the reasons for that is that modern software development teams aren’t just developers down the hall taking requirements. In the best companies, they’re embedded with the business, where you have analysts, marketing, designers, product developers, product managers — all working together as a squad or a triad. So JIRA, it has to be simple enough for those teams to function but it has to be powerful enough to run a complex software development process.”

Unsurprisingly, the influence of Trello is most apparent in the Jira boards, where you can now drag and drop cards, add new columns with a few clicks and easily filter cards based on your current needs (without having to learn Jira’s powerful but arcane query language). Gone are the days where you had to dig into the configuration to make even the simplest of changes to a board.

As Regan noted, when Jira was first built, it was built with a single team in mind. Today, there’s a mix of teams from different departments that use it. So while a singular permissions model for all of Jira worked for one team, it doesn’t make sense anymore when the whole company uses the product. In the new Jira then, the permissions model is project-based. “So if we wanted to start a team right now and build a product, we could design our board, customize our own issues, build our own workflows — and we could do it without having to find the IT guy down the hall,” he noted.

One feature the team seems to be especially proud of is roadmaps. That’s a new feature in Jira that makes it easier for teams to see the big picture. Like with boards, it’s easy enough to change the roadmap by just dragging the different larger chunks of work (or “epics,” in Agile parlance) to a new date.

“It’s a really simple roadmap,” Brereton explained. “It’s that way by design. But the problem we’re really trying to solve here is, is to bring in any stakeholder in the business and give them one view where they can come in at any time and know that what they’re looking at is up to date. Because it’s tied to your real work, you know that what we’re looking at is up to date, which seems like a small thing, but it’s a huge thing in terms of changing the way these teams work for the positive.

The Atlassian team also redesigned what’s maybe the most-viewed page of the service: the Jira issue. Now, issues can have attachments of any file type, for example, making it easier to work with screenshots or files from designers.

Jira now also features a number of new APIs for integrations with Bitbucket and GitHub (which launched earlier this month), as well as InVision, Slack, Gmail and Facebook for Work.

With this update, Atlassian is also increasing the user limit to 5,000 seats, and Jira now features compliance with three different ISO certifications and SOC 2 Type II.

Oct
04
2018
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GitHub gets a new and improved Jira Software Cloud integration

Atlassian’s Jira has become a standard for managing large software projects in many companies. Many of those same companies also use GitHub as their source code repository and, unsurprisingly, there has long been an official way to integrate the two. That old way, however, was often slow, limited in its capabilities and unable to cope with the large code bases that many enterprises now manage on GitHub .

Almost as if to prove that GitHub remains committed to an open ecosystem, even after the Microsoft acquisition, the company today announced a new and improved integration between the two products.

“Working with Atlassian on the Jira integration was really important for us,” GitHub’s director of ecosystem engineering Kyle Daigle told me ahead of the announcement. “Because we want to make sure that our developer customers are getting the best experience of our open platform that they can have, regardless of what tools they use.”

So a couple of months ago, the team decided to build its own Jira integration from the ground up, and it’s committed to maintaining and improving it over time. As Daigle noted, the improvements here include better performance and a better user experience.

The new integration now also makes it easier to view all the pull requests, commits and branches from GitHub that are associated with a Jira issue, search for issues based on information from GitHub and see the status of the development work right in Jira, too. And because changes in GitHub trigger an update to Jira, too, that data should remain up to date at all times.

The old Jira integration over the so-called Jira DVCS connector will be deprecated and GitHub will start prompting existing users to do the upgrade over the next few weeks. The new integration is now a GitHub app, so that also comes with all of the security features the platform has to offer.

Sep
04
2018
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Atlassian acquires OpsGenie, launches Jira Ops for managing incidents

Atlassian today announced the first beta of a new edition of its flagship Jira project and issue tracking tool that is meant to help ops teams handle incidents faster and more efficiently.

Jira Ops integrates with tools like OpsGenie, PagerDuty, xMatters, Statuspage, Slack and others. Many teams already use these tools when their services go down, but Atlassian argues that most companies currently use a rather ad hoc approach to working with them. Jira Ops aims to be the glue that keeps everybody on the same page and provides visibility into ongoing incidents.

Update: after Atlassian announced Jira Ops, it also announced that it has acquired OpsGenie for $295 million.

This is obviously not the first time Atlassian is using Jira to branch out from its core developer audience. Jira Service Desk and Jira Core, for example, aim at a far broader audience. Ops, however, goes after a very specific vertical.

“Service Desk was the first step,” Jens Schumacher, Head of Software Teams at Atlassian, told me. And we were looking at what are the other verticals that we can attack with Jira.” Schumacher also noted that Atlassian built a lot of tools for its internal ops teams over the years to glue together all the different pieces that are necessary to track and manage incidents. With Jira Ops, the company is essentially turning its own playbook into a product.

In a way, though, using Jira Ops adds yet another piece to the puzzle. Schumacher, however, argues that the idea here is to have a single place to manage the process. “The is that when an incident happens, you have a central place where you can go, where you can find out everything about the incident,” he said. “You can see who has been paged and alerted; you can alert more people if you need to right from there; you know what Slack channel the incident is being discussed in.”

Unlike some of Atlassian’s other products, the company doesn’t currently have any plans to launch a self-hosted version of Jira Ops. The argument here is pretty straightforward: if your infrastructure goes down, then Jira Opes could also go do down — and then you don’t have a tool for managing that downtime.

Jira Ops is now available for free for early access beta users. The company expects to launch version 1.0 in early 2019. By then Atlassian will surely also have figured out a pricing plan, something it didn’t announce today.

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