Mar
31
2020
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Amid shift to remote work, application performance monitoring is IT’s big moment

In recent weeks, millions have started working from home, putting unheard-of pressure on services like video conferencing, online learning, food delivery and e-commerce platforms. While some verticals have seen a marked reduction in traffic, others are being asked to scale to new heights.

Services that were previously nice to have are now necessities, but how do organizations track pressure points that can add up to a critical failure? There is actually a whole class of software to help in this regard.

Monitoring tools like Datadog, New Relic and Elastic are designed to help companies understand what’s happening inside their key systems and warn them when things may be going sideways. That’s absolutely essential as these services are being asked to handle unprecedented levels of activity.

At a time when performance is critical, application performance monitoring (APM) tools are helping companies stay up and running. They also help track root causes should the worst case happen and they go down, with the goal of getting going again as quickly as possible.

We spoke to a few monitoring vendor CEOs to understand better how they are helping customers navigate this demand and keep systems up and running when we need them most.

IT’s big moment

Sep
19
2019
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New Relic launches platform for developers to build custom apps

When Salesforce launched Force.com in 2007 as a place for developers to build applications on top of Salesforce, it was a pivotal moment for the concept of SaaS platforms. Since then, it’s been said that every enterprise SaaS company wants to be a platform play. Today, New Relic achieved that goal when it announced the New Relic One Observability Platform at the company’s FutureStack conference in New York City.

Company co-founder and CEO Lew Cirne explained that in order to be a platform, by definition, it is something that other people can build software on. “What we are shipping is a set of capabilities to enable our customers and partners to build their own observability applications on the very same platform that we’ve built our product,” Cirne told TechCrunch.

He sees these third-party developers building applications to enable additional innovations on top of the New Relic platform that perhaps New Relic’s engineers couldn’t because of time and resource constraints. “There are so many use cases for this data, far more than the engineers that we have at our company could ever do, but a community of people who can do this together can totally unlock the power of this data,” Cirne said.

Like many platform companies, New Relic found that as it expanded its own offering, it required a platform for its developers to access a common set of services to build these additional offerings, and as they built out this platform, it made it possible to open it up to external developers to access the same set of services as the New Relic engineering team.

“What we have is metrics, logs, events and traces coming from our customers’ digital software. So they have access to all that data in real time to build applications, measure the health of their digital business and build applications on top of that. Just as Force.com was the thing that really transformed Salesforce as a company into being a strategic vendor, we think the same thing will happen for us with what we’re offering,” he said.

As a proof point for the platform, the company is releasing a dozen open-source tools built on top of the New Relic platform today in conjunction with the announcement. One example is an application to help identify where companies could be over-spending on their AWS bills. “We’re actually finding 30-40% savings opportunities for them where they’re provisioning larger servers than they need for the workload. Based on the data that we’re analyzing, we’re recommending what the right size deployment should be,” Cirne said.

The New Relic One Observability Platform and the 12 free apps will be available starting today.

Nov
05
2015
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New Relic Acquires Cloud Infrastructure Monitoring Service Opsmatic

blog-nr The application monitoring service New Relic today announced better-than-expected quarterly earnings, but in addition, it also today disclosed that it has acquired the cloud infrastructure monitoring company Opsmatic.
New Relic mostly focuses on giving insight into how well their applications are performing on their servers. Opsmatic takes a similar approach, but its focus is more on the… Read More

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