Sep
08
2021
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Google Workspace opens up spaces for all users

Employee location has become a bit more complicated as some return to the office, while others work remotely. To embrace those hybrid working conditions, Google is making more changes to its Google Workspace offering by going live with spaces in Google Chat for all users.

Spaces integrates with Workspace tools, like the calendar, Drive and documents, to provide a more hybrid work experience where users can see the full history, content and context of conversations, regardless of their location.

Google’s senior director of product management, Sanaz Ahari, wrote in a blog post Wednesday that customers wanted spaces to be more like a “central hub for collaboration, both in real time and asynchronously. Instead of starting an email chain or scheduling a video meeting, teams can come together directly in a space to move projects and topics along.”

Here are some new features users can see in spaces:

  • One interface for everything — inbox, chats, spaces and meetings.
  • Spaces, and content therein, can be made discoverable for people to find and join in the conversation.
  • Better search ability within a team’s knowledge base.
  • Ability to reply to any message within a space.
  • Enhanced security and admin tools to monitor communication.

Employees can now indicate if they will be virtual or in-person on certain days in Calendar for collaboration expectations. As a complement, users can call colleagues on both mobile and desktop devices in Google Meet.

Calendar work location. Image Credits: Google

In November, all customers will be able to use Google Meet’s Companion Mode to join a meeting from a personal device while tapping into in-room audio and video. Also later this year, live-translated captions will be available in English to French, German, Portuguese and Spanish, with more languages being added in the future.

In addition, Google is also expanding its Google Meet hardware portfolio to include two new all-in-one video conferencing devices, third-party devices — Logitech’s video bar and Appcessori’s mobile device speaker dock — and interoperability with Webex by Cisco.

Google is tying everything together with a handbook for navigating hybrid work, which includes best practice blueprints for five common hybrid meetings.

 

Mar
01
2021
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Google updates Workspace

Google Workspace, the company’s productivity platform you’ll forever refer to as G Suite (or even “Google Docs”), is launching a large update today that touches everything from your calendar to Google Meet and how you can use Workspace with Google Assistant.

Image Credits: Google

Indeed, the highlight here is probably that you can now use Assistant in combination with Google Workspace, allowing you to check your work calendar or send a message to your colleagues. Until now, this feature was available in beta and even after it goes live, your company’s admins will have to turn on the “Search and Assistant” service. And this is a bit of a slow rollout, too, with this capability now being generally available on mobile but still in beta for smart speakers and displays like Google’s own Nest Hub. Still, it’s been a long time coming, given that Google promised these features a very long time ago now.

The other new feature that will directly influence your day-to-day work is support for recurring out-of-office entries and segmentable working hours, as well as a new event type, Focus Time, to help you minimize distractions. Focus Time is a bit cleverer than the three-hour blocks of time you may block off on your calendar anyway in that it limits notifications during those event windows. Google is also launching a new analytics feature that tells you how much time you spend (waste) in meetings. This isn’t quite as fully featured (and potentially creepy) as Microsoft’s Productivity Score, since it only displays how much time you spend in meetings, but it’s a nice overview of how you spend your days (though you know that already). None of this data is shared with your managers.

For when you go back to an office, Google is also adding location indicators to Workspace so you can share when you will be working from there and when you’ll be working from home.

And talking about meetings, since most of these remain online for the time being, Google is adding a few new features that now allow those of you who use their Google Nest Hub Max to host meetings at home and to set up a laptop as their own second-screen experience. What’s far more important, though, is that when you join a meeting on mobile, Google will now implement a picture-in-picture mode so you can be in that Meet meeting on your phone and still browse the web, Gmail and get important work done during that brainstorming session.

Mobile support for background replace is also coming, as well as the addition of Q&As and polls on mobile. Currently, you can only blur your background on mobile.

Image Credits: Google

For frontline workers, Google is adding something it calls Google Workspace Frontline, with new features for this group of users, and it is also making it easier for users to build custom AppSheet apps from Google Sheets and Drive, “so that frontline workers can digitize and streamline their work, whether it’s collecting data in the field, reporting safety risks, or managing customer requests.”

Jan
15
2020
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Google Cloud gets a premium support plan with 15-minute response times

Google Cloud today announced the launch of its premium support plans for enterprise and mission-critical needs. This new plan brings Google’s support offerings for the Google Cloud Platform (GCP) in line with its premium G Suite support options.

“Premium Support has been designed to better meet the needs of our customers running modern cloud technology,” writes Google’s VP of Cloud Support, Atul Nanda. “And we’ve made investments to improve the customer experience, with an updated support model that is proactive, unified, centered around the customer, and flexible to meet the differing needs of their businesses.”

The premium plan, which Google will charge for based on your monthly GCP spent (with a minimum cost of what looks to be about $12,500 per month), promises a 15-minute response time for P1 cases. Those are situations when an application or infrastructure is unusable in production. Other features include training and new product reviews, as well as support for troubleshooting third-party systems.

Google stresses that the team that will answer a company’s calls will consist of “content-aware experts” that know your application stack and architecture. As with similar premium plans from other vendors, enterprises will have a Technical Account manager who works through these issues with them. Companies with global operations can opt to have (and pay for) technical account managers available during business hours in multiple regions.

The idea here, however, is also to give GCP users more proactive support, which will soon include a site reliability engineering engagement, for example, that is meant to help customers “design a wrapper of supportability around the Google Cloud customer projects that have the highest sensitivity to downtime.” The Support team will also work with customers to get them ready for special events like Black Friday or other peak events in their industry. Over time, the company plans to add more features and additional support plans.

As with virtually all of Google’s recent cloud moves, today’s announcement is part of the company’s efforts to get more enterprises to move to its cloud. Earlier this week, for example, it launched support for IBM’s Power Systems architecture, as well as new infrastructure solutions for retailers. In addition, it also acquired no-code service AppSheet.

Oct
22
2019
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Google picks up Microsoft veteran, Javier Soltero, to head G Suite

Google has hired Microsoft’s former Cortana and Outlook VP, Javier Soltero, to head up its productivity and collaboration bundle, G Suite — which includes consumer and business tools such as Gmail, Hangouts, Drive, Google Docs and Sheets.

He tweeted the news yesterday, writing: “The opportunity to work with this team on products that have such a profound impact on the lives of people around the world is a real and rare privilege.”

 

Soltero joined Microsoft five years ago, after the company shelling out $200M to acquire his mobile email application, Acompli — staying until late last year.

His LinkedIn profile now lists him as vice president of G Suite, starting October 2019.

Soltero will report to Google Cloud CEO Thomas Kurian — who replaced Dianne Green when she stepped down from the role last year — per a company email reported by CNBC.

Previously, Google’s Prabhakar Raghavan — now SVP for its Advertising and Commerce products — was in charge of the productivity bundle, as VP of Google Apps and Google Cloud. But Mountain View has created a dedicated VP role for G Suite. Presumably to woo Soltero into his next major industry move — and into competing directly with his former employer.

The move looks intended to dial up focus on the Office giant, in response to Microsoft’s ongoing push to shift users from single purchase versions of flagship productivity products to subscription-based cloud versions, like Office 365.

This summer Google CEO, Sundar Pichai, announced that its cloud business unit had an $8 billion annual revenue run rate, up from $4BN reported in early 2018, though still lagging Microsoft’s Azure cloud.

He added that Google planned to triple the size of its cloud sales force over the next few years.

Sep
02
2015
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Google Docs Gets Voice Typing, Templates, Smart Sheets And More

IMG_5218 “Get ’em while they’re young” is a battle cry for every company. The younger your users are, the more you can evolve with them over time and keep them locked in to using your products. When I was in school (old person voice), Apple had a huge presence by doing educational partnerships which was ridiculously smart for branding. The hope was that kids would go home and… Read More

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