Dec
05
2018
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Workato raises $25M for its integration platform

Workato, a startup that offers an integration and automation platform for businesses that competes with the likes of MuleSoft, SnapLogic and Microsoft’s Logic Apps, today announced that it has raised a $25 million Series B funding round from Battery Ventures, Storm Ventures, ServiceNow and Workday Ventures. Combined with its previous rounds, the company has now received investments from some of the largest SaaS players, including Salesforce, which participated in an earlier round.

At its core, Workato’s service isn’t that different from other integration services (you can think of them as IFTTT for the enterprise), in that it helps you to connect disparate systems and services, set up triggers to kick off certain actions (if somebody signs a contract on DocuSign, send a message to Slack and create an invoice). Like its competitors, it connects to virtually any SaaS tool that a company would use, no matter whether that’s Marketo and Salesforce, or Slack and Twitter. And like some of its competitors, all of this can be done with a drag-and-drop interface.

What’s different, Workato founder and CEO Vijay Tella tells me, is that the service was built for business users, not IT admins. “Other enterprise integration platforms require people who are technical to build and manage them,” he said. “With the explosion in SaaS with lines of business buying them — the IT team gets backlogged with the various integration needs. Further, they are not able to handle all the workflow automation needs that businesses require to streamline and innovate on the operations.”

Battery Ventures’ general partner Neeraj Agrawal also echoed this. “As we’ve all seen, the number of SaaS applications run by companies is growing at a very rapid clip,” he said. “This has created a huge need to engage team members with less technical skill-sets in integrating all these applications. These types of users are closer to the actual business workflows that are ripe for automation, and we found Workato’s ability to empower everyday business users super compelling.”

Tella also stressed that Workato makes extensive use of AI/ML to make building integrations and automations easier. The company calls this Recipe Q. “Leveraging the tens of billions of events processed, hundreds of millions of metadata elements inspected and hundreds of thousands of automations that people have built on our platform — we leverage ML to guide users to build the most effective integration/automation by recommending next steps as they build these automations,” he explained. “It recommends the next set of actions to take, fields to map, auto-validates mappings, etc. The great thing with this is that as people build more automations — it learns from them and continues to make the automation smarter.”

The AI/ML system also handles errors and offers features like sentiment analysis to analyze emails and detect their intent, with the ability to route them depending on the results of that analysis.

As part of today’s announcement, the company is also launching a new AI-enabled feature: Automation Editions for sales, marketing and HR (with editions for finance and support coming in the future). The idea here is to give those departments a kit with pre-built workflows that helps them to get started with the service without having to bring in IT.

Nov
15
2018
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Docker inks partnership with MuleSoft as Salesforce takes a strategic stake

Docker and MuleSoft have announced a broad deal to sell products together and integrate their platforms. As part of it, Docker is getting an investment from Salesforce, the CRM giant that acquired MuleSoft for $6.5 billion last spring.

Salesforce is not disclosing the size of the stake it’s taking in Docker, but it is strategic: it will see its new MuleSoft working with Docker to connect containerized applications to multiple data sources across an organization. Putting the two companies together, you can connect these containerized applications to multiple data sources in a modern way, even with legacy applications.

The partnership is happening on multiple levels and includes technical integration to help customers more easily use the two toolsets together. It also includes a sales agreement to invite each company’s sales team when it makes sense, and to work with systems integrators and ISVs, who help companies put these kind of complex solutions to work inside large organizations.

Docker chief product officer Scott Johnston said it was really about bringing together two companies whose missions were aligned with what they were hearing from customers. That involves tapping into some broad trends around getting more out of their legacy applications and a growing desire to take an API-driven approach to developer productivity, while getting additional value out of their existing data sources. “Both companies have been working separately on these challenges for the last several years, and it just made sense as we listen to the market and listen to customers that we joined forces,” Johnston told TechCrunch.

Uri Sarid, MuleSoft’s CTO, agrees that customers have been using both products and it called for a more formal arrangement. “We have joint customers and the partnership will be fortifying that. So that’s a great motion, but we believe in acceleration. And so if there are things that we can do, and we now have plans for what we will do to make that even faster, to make that even more natural and built-in, we can accelerate the motion to this. Before, you had to think about these two concerns separately, and we are working on interoperability that makes you not have to think about them separately,” he explained.

This announcement comes at a time of massive consolidation in the enterprise. In the last couple of weeks, we have seen IBM buying Red Hat for $34 billion, SAP acquiring Qualtrics for $8 billion and Vista Equity Partners scooping up Apptio for $1.94 billion. Salesforce acquired MuleSoft earlier this year in its own mega deal in an effort to bridge the gap between data in the cloud and on-prem.

The final piece of today’s announcement is that investment from Salesforce Ventures. Johnston would not say how much the investment was for, but did say it was about aligning the two partners.

Docker had raised almost $273 million before today’s announcement. It’s possible it could be looking for a way to exit, and with the trend toward enterprise consolidation, Salesforce’s investment may be a way to test the waters for just that. If it seems like an odd match, remember that Salesforce bought Heroku in 2010 for $212 million.

Sep
25
2018
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With MuleSoft in fold, Salesforce gains access to data wherever it lives

When Salesforce bought MuleSoft last spring for the tidy sum of $6.5 billion, it looked like money well spent for the CRM giant. After all, it was providing a bridge between the cloud and the on-prem data center and that was a huge missing link for a company with big ambitions like Salesforce.

When you want to rule the enterprise, you can’t be limited by where data lives and you need to be able to share information across disparate systems. Partly that’s a simple story of enterprise integration, but on another level it’s purely about data. Salesforce introduced its intelligence layer, dubbed Einstein, at Dreamforce in 2016.

With MuleSoft in the fold, it’s got access to data cross systems wherever it lives, in the cloud or on-prem. Data is the fuel of artificial intelligence, and Salesforce has been trying desperately to get more data for Einstein since its inception.

It lost out on LinkedIn to Microsoft, which flexed its financial muscles and reeled in the business social network for $26.5 billion a couple of years ago. It’s undoubtedly a rich source of data that the company longed for. Next, it set its sights on Twitter (although Twitter was ultimately never sold, of course). After board and stockholder concerns, the company walked away.

Each of these forays was all about the data; frustrated, Salesforce went back to the drawing board. While MuleSoft did not supply the direct cache of data that a social network would have, it did provide a neat way for them to get at backend data sources — the very type of data that matters most to its enterprise customers.

Today, they have extended that notion beyond pure data access to a graph. You can probably see where this is going. The idea of a graph, the connections between say a buyer and the things they tend to buy or a person on a social network and people they tend to interact with, can be extended even to the network/API level, and that is precisely the story that Salesforce is trying to tell this week at the Dreamforce customer conference in San Francisco.

Visualizing connections in a data integration network in MuleSoft. Screenshot: Salesforce/MuleSoft

Maureen Fleming, program vice president for integration and process automation research at IDC, says that it is imperative that organizations view data as a strategic asset and act accordingly. “Very few companies are getting all the value from their data as they should be, as it is locked up in various applications and systems that aren’t designed to talk to each other. Companies who are truly digitally capable will be able to connect these disparate data sources, pull critical business-level data from these connections, and make informed business decisions in a way that delivers competitive advantage,” Fleming explained in a statement.

Configuring data connections on MuleSoft Anypoint Platform. Gif: Salesforce/MuleSoft

It’s hard to underestimate the value of this type of data is to Salesforce, which has already put MuleSoft to work internally to help build the new Customer 360 product announced today. It can point to how it’s providing this very type of data integration to which Fleming is referring on its own product set.

Bret Taylor, president and chief product officer at Salesforce, says that for his company all of this is ultimately about enhancing the customer experience. You need to be able to stitch together these different computing environments and data silos to make that happen.

“In the short term, [customer] infrastructure is often fragmented. They often have some legacy applications on premise, they’ll have some cloud applications like Salesforce, but some infrastructure in on Amazon or Google and Azure, and to actually transform the customer experience, they need to bring all this data together. And so it’s a really a unique time for integration technologies, like MuleSoft because it enables you to create a seamless customer experience, no matter where that data lives, and that means you don’t need to wait for infrastructure to be perfect before you can transform your customer experience.”

Mar
28
2018
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Salesforce introduces Integration Cloud on heels of MuleSoft acquisition

Salesforce hasn’t wasted any time turning the MuleSoft acquisition into a product of its own, announcing the Salesforce Integration Cloud this morning.

While in reality it’s too soon to really take advantage of the MuleSoft product set, the company is laying the groundwork for the eventual integration into the Salesforce family with this announcement, which really showcases why Salesforce was so interested in them that they were willing to fork over $6.5 billion.

The company has decided to put their shiny new bauble front and center in the Integration Cloud announcement, so that when they are in the fold, they will have a place for them to hit the ground running

The Integration Cloud itself consists of three broad pieces: The Integration Platform, which will eventually be based on MuleSoft; Integration Builder, a tool that lets you bring together a complete picture of a customer from Salesforce tools, as well as across other enterprise data repositories and finally Integration Experiences, which is designed to help brands build customized experiences based on all the information you’ve learned from the other tools.

For now, it involves a few pieces that are independent of MuleSoft including a workflow tool called Lightning Flow, a new service that is designed to let Salesforce customers build workflows using the customer data in Salesforce CRM.

It also includes a dash of Einstein, Salesforce’s catch-all brand for the intelligence layer that underlies the platform, to build Einstein intelligence into any app.

Salesforce also threw in some Trailhead education components to help customers understand how to best make use of these tools.

But make no mistake, this is a typical Salesforce launch. It is probably earlier than it should be, but it puts the idea of integration out there in the minds of its customers and lays a foundation for a much deeper set of products and services down the road when MuleSoft is more fully integrated into the Salesforce toolset.

For now, it’s important to understand that this deal is about using data to fuel the various pieces of the Salesforce platform and provide the Einstein intelligence layer with information from across the enterprise wherever it happens to live, whether that’s in Salesforce, another cloud application or some on-prem legacy systems.

This should sound familiar to folks attending the Adobe Summit this week in Las Vegas, since it’s eerily similar to what Adobe announced on stage yesterday at the Summit keynote. Adobe is calling it a customer experience system of record, but the end game is pretty much the same: bringing together data about a customer from a variety of sources, building a single view of that customer, and then turning that insight into a customized experience.

That they chose to make this announcement during the Adobe Summit, where Adobe has announced some data integration components of its own could be a coincidence, but probably not.

Mar
20
2018
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Salesforce is buying MuleSoft at enterprise value of $6.5 billion

Salesforce announced today that it intends to buy MuleSoft in a deal valued at a whopping $6.5 billion. That’s not necessarily the selling price, but the amount the company has been valued at based on stocks, bonds and cash on hand. The exact price was not available yet, but the company did indicate it was paying $44.89 per share for MuleSoft, a price that represents a 36 percent premium over yesterday’s closing price, according to Salesforce .

What’s more, the deal values each MuleSoft share at $36 in cash and 0.0711 shares of Salesforce common stock.

Rumors began swirling this morning after a story broke by Reuters that the CRM giant was interested in MuleSoft, which launched in 2006 and went public almost exactly a year ago. With 1,200 customers, it gives Salesforce a mature company to add to its arsenal. It also gives them an API integration engine that should help the company access data across organizations, regardless of where it lives.

This is particularly important for Salesforce, which tends to come in and work with a company across enterprise systems. As it builds out its artificial intelligence and machine learning layer, which it has branded as Einstein, it needs access to data across the company. A company like MuleSoft gives them that.

But of course Salesforce gets more than tech with this purchase, which it can integrate into its growing family of products. It also gets major customers like Coca-Cola, VMware, GE, Accenture, Airbus, AT&T and Cisco. While Salesforce may have a presence in some of these companies already, MuleSoft gives them entrée into areas they might not have had, and gives them the ability to expand that presence.

What’s more, the company has big revenue goals. Having reached $10 billion in revenue faster than any software company ever has, a point that chairman and co-founder Marc Benioff has been happy to make, they have actually set their sights on $60 billion by 2034. That’s a long way away, of course, but having a company like MuleSoft in the fold, which made almost $300 million in revenue in fiscal 2017, will certainly help.

Ray Wang, founder and principal analyst at Constellation Research, says this about building a microservices future, “This is the heart of Salesforce’s M&A strategy. They have to integrate, orchestrate, and manage microservices in their future roadmap,” he said. “The AI-driven world ahead needs contextual microservices.”

Microservices are a way of building applications made up of small, distinct pieces, rather than the single, monolithic application we tended to build in the past. This makes changing and updating easier and more efficient.

Brent Leary, owner and principal at CRM Essentials, a CRM consulting firm, sees the deal through a customer prism. “Well, it shows just how crucial [Internet of Things] and [Artificial Intelligence] is to the future of Salesforce‘s ability to create the customer success platform of the future,” he said.

“It also reinforces that they feel investing deeper into customer success is a better ROI and growth play then extending to other enterprise app areas outside of their core focus,” Leary added.

As with all deals of this ilk, it needs to pass regulatory muster first, but if it does, it is expected to close at the end July.

Mar
20
2018
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Salesforce is reportedly in talks to acquire Mulesoft and the stock is going nuts

After previously investing in Mulesoft, it looks like Salesforce may finish off the deal and is in advanced talks to acquire the data management software provider altogether, according to a report from Reuters this morning.

Mulesoft works with companies to bring together different sources of data like varying APIs. That’s important for companies that have data coming in from all over the place, whether that’s online applications or actual devices, and the company says it has Netflix and Spotify as customers. It would also give Salesforce another piece of the lock-in puzzle for enterprises that need to increasingly manage larger and larger pools of data as they look to start pumping out machine learning tools that can act on all that data.

As usual, these talks could fall apart — we saw this happen with Twitter a few years ago after the company looked at buying what was essentially the largest customer service channel on the planet (as in, great for whining at brands) — but Reuters reports that the deal could be announced as soon as this week. Mulesoft’s stock jumped nearly 20% this year after it went public last year amid a wave of enterprise IPOs jumping through the so-called IPO window while it’s open.

Salesforce is increasingly making a push into AI with products like Einstein, which it launched in 2016. Those tools give businesses predictive services and recommendations, a hallmark of what can come out of increasing piles of data based on customer activity. But all of that data has to come from somewhere, and for now, there are providers outside of the Salesforce ecosystem that stitch all that together. Having it all in one central place makes it easier to parse them through these machine learning algorithms and start building predictive models for their operations.

We reached out to Salesforce and Mulesoft for comment and will update the post when we hear back.

Feb
17
2017
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App platform company MuleSoft files for IPO

MuleSoft___Integration_Platform_for_Connecting_SaaS_and_Enterprise_Applications MuleSoft is the latest “unicorn” to file for an IPO. The company, which helps businesses like Netflix and Spotify with their APIs, has unveiled its financials to the public in an S-1 filing, suggesting that they are targeting a debut as soon as March. The size of the proposed IPO is $100 million, but that is subject to change. In the filing we see that MuleSoft had $187.7… Read More

Dec
22
2016
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Xplenty raises another $4 million to help you integrate all your data

Network of light streams in cloudy sky The internet has changed a lot over the last two decades, but many companies are still using legacy technologies to extract, transform and load their data into warehouses. One new entrant, Xplenty, is hoping that its fresh approach, prioritizing cloud services, will provide a solid foothold in the massive market for data integration tools. Having grown to serve over 100 customers, Xplenty… Read More

May
19
2015
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MuleSoft’s Massive $128M Round Could Be Precursor To IPO

Closeup of mule carrying bags. MuleSoft, the company that helps connect different types of software and services, scored an enormous $128 million investment today. The Series G round was led by Salesforce Ventures with ServiceNow and Cisco Investments also participating. In addition, it saw some public market institution investment including Adage Capital Management, Brookside Capital and Sands Capital Ventures.… Read More

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