Sep
24
2018
--

Microsoft Teams gets bokeh and meeting recordings with transcripts

If you’ve ever attended a video meeting and wished that the speakers used really expensive cameras and lenses that allowed for that soft classy background blur of a portrait photo, then Microsoft wants to make that wish come true. The company announced a number of updates to Microsoft Teams today, and one of those is a feature that automatically detects faces and blurs the background behind a speaker.

While background blur is nice (or at least we have to assume it will be because we haven’t been able to try it yet), the more useful new feature in Teams is intelligent recordings. Teams can now automatically generate captions and provide time-coded transcripts for the replays. This feature is coming to Office 365 commercial customers now.

Microsoft first demoed these new transcription capabilities at its Build developer conference earlier this year. In that demo, the transcription service was able to distinguish between speakers and create a real-time transcript of the meeting.

If you want to create live streams and on-demand video for a wider audience inside your company, Teams is also getting that capability next month, together with Microsoft Stream and Yammer (which seems to be lingering in the shadow of Teams these days).

more Microsoft Ignite 2018 coverage

Sep
06
2018
--

Microsoft commits to fixing custom apps broken by Windows 10 upgrades

Microsoft wants to make life easier for enterprise customers. Starting today, it is committing to fix any custom applications that may break as a result of updates to Windows 10 or the Office 365 product suite.

Most large companies have a series of custom applications that play a crucial role inside their organizations. When you update Windows and Office 365, Murphy’s Law of updates says one or more of those applications is going to break.

Up until this announcement when that inevitably happened, it was entirely the problem of the customer. Microsoft has taken a huge step today by promising to help companies understand which applications will likely break when you install updates, and working to help fix them if it ultimately happens anyway.

One of the reasons the company can afford to be so generous is they have data that suggests the vast majority of applications won’t break when customers move from Windows 7 to Windows 10. “Using millions of data points from customer diagnostic data and the Windows Insider validation process, we’ve found that 99 percent of apps are compatible with new Windows updates,” Microsoft’s Jared Spataro wrote in a blog post announcing these programs.

To that end, they have a new tool called Desktop Deployment Analytics, which creates a map of your applications and predicts using artificial intelligence which of them are most likely to have problems with the update.

“You now have the ability with the cloud to have intelligence in how you manage these end points and get smart recommendations around how you deploy Windows,” Spataro, who is corporate vice president of Microsoft 365, told TechCrunch.

Even with that kind of intelligence-driven preventive approach, things still break, and that’s where the next program, Desktop App Assure, comes into play. It’s a service designed to address any application compatibility issues with Windows 10 and Office 365 ProPlus. In fact, Microsoft has promised to assign an engineer to a company to fix anything that breaks, even if it’s unique to a particular organization.

That’s quite a commitment, and Spataro recognizes that there will be plenty of skeptics where this program in particular is concerned. He says that it’s up to Microsoft to deliver what it’s promised.

Over the years, organizations have spent countless resources getting applications to work after Windows updates, sometimes leaving older versions in place for years to avoid incompatibility problems. These programs theoretically completely remove that pain point from the equation, placing the burden to fix the applications squarely on Microsoft.

“We will look to make changes in Windows or Office before we ask you to make changes in your custom application,” Spataro says, but if that doesn’t solve it, they have committed to helping you fix it.

Finally, the company heard a lot of complaints from customers when they announced they were ending extended support for Windows 7 in 2020. Spataro said Microsoft listened to its customers, and has now extended paid support until 2024, letting companies change at their own pace. Theoretically, however, if they can assure customers that updating won’t break things, and they will commit to fixing them if that happens, it should help move customers to Windows 10, which appears to be the company’s goal here.

They also made changes to the standard support and update cadence for Windows 10 and Office 365:

All of these programs appear to be a major shift in how Microsoft has traditionally done business, showing a much stronger commitment to servicing the requirements of enterprise customers, while shifting the cost of fixing custom applications from the customer to Microsoft when updates to its core products cause issues. But they have done so knowing that they can help prevent a lot of those incompatibility problems before they happen, making it easier to commit to this type of program.

Aug
28
2018
--

Microsoft will soon automatically transcribe video files in OneDrive for Office 365 subscribers

Microsoft today announced a couple of AI-centric updates for OneDrive and SharePoint users with an Office 365 subscription that bring more of the company’s machine learning smarts to its file storage services.

All of these features will launch at some point later this year. With the company’s Ignite conference in Orlando coming up next month, it’s probably a fair guess that we’ll see some of these updates make a reappearance there.

The highlight of these announcements is that starting later this year, both services will get automated transcription services for video and audio files. While video is great, it’s virtually impossible to find any information in these files without spending a lot of time. And once you’ve found it, you still have to transcribe it. Microsoft says this new service will handle the transcription automatically and then display the transcript as you’re watching the video. The service can handle over 320 file types, so chances are it’ll work with your files, too.

Other updates the company today announced include a new file view for OneDrive and Office.com that will recommend files to you by looking at what you’ve been working on lately across the Microsoft 365 and making an educated guess as to what you’ll likely want to work on now. Microsoft will also soon use a similar set of algorithms to prompt you to share files with your colleagues after you’ve just presented them in a meeting with PowerPoint, for example.

Power users will also soon see access statistics for any file in OneDrive and SharePoint.

Jul
12
2018
--

Microsoft wants to make you a better team player by nudging you into submission

Microsoft announced a number of new tools for its MyAnalytics tool for Office 365 users today that are geared toward giving employees more data about how they work, as well as ways to improve how teams work together. In today’s businesses, everybody has to be a team player, after all, and if you want to bring technology to bear on this, you first need data — and once you have data, you can go into full-on analytics mode and maybe even throw in a smidge of machine learning, too.

So today, Microsoft is launching two new products: Workplace Analytics and MyAnalytics nudges. Yes, Office 365 will now nudge you to be a better team player. “Building better teams starts with transparent, data-driven dialog—but no one is perfect and sticking to good collaboration habits can be challenging in a fast-paced job,” Microsoft’s Natalie McCullough and Noelle Beaujon, using language only an MBA could love, write in today’s announcement.

I’m not sure what exactly that means or whether I have good collaboration habits or not, but in practice, Office 365 can now nudge you when you need more focus time as your calendar fills up, for example. You can block off those times without leaving your Inbox (or, I guess, you could always ignore this and just set up a standing block of time every day where you don’t accept meetings and just do your job…). MyAnalytics can also now nudge you to delegate meetings to a co-worker when your schedule is busy (because your co-workers aren’t busy and will love you for putting more meetings on your calendar) and tell you to avoid after-hours emails as you draft them to co-workers so they don’t have to work after hours, too (that’s actually smart, but may not work well in every company).

With this new feature, Microsoft is also using some machine learning smarts, of course. MyAnalytics was already able to remind you of tasks you promised to co-workers over email, and now it’ll nudge you when you read new emails from those co-workers, too. Because the more you get nudged, the more likely you are to finish that annoying task you never intended to do but promised your co-worker you would do so he’d go away.

If you’re whole team needs some nudging, Microsoft will also allow the group to enroll in a change program and provide you with lots of data about how you are changing. And if that doesn’t work, you can always set up a few meetings to discuss what’s going wrong.

These new features will roll out this summer. Get ready to be nudged.

Apr
08
2018
--

In a Slack world, Microsoft bets on Teams and Yammer

The growth of Windows has slowed as Microsoft’s mobile platform goals have faded and the PC market matured. As a result, Microsoft has had to seek new revenue outside of its operating system.

In 2017, as part of that effort to grow, Microsoft announced a new subscription product called Microsoft 365, bringing together Windows, the company’s cloud-centered productivity suite Office 365 and enterprise tooling into a single package.

The introduction of Microsoft 365 presaged the company’s re-organization which, to quote CNBC, “rebuilt the company around the cloud instead of Windows.” This seems reasonable; if Windows isn’t going to return to growth, other services have to keep adding top line revenue. Microsoft’s evolution to a cloud-powered, services-focused company is therefore set to continue.

In the pursuit of new, non-Windows top line, Microsoft wagered that it could expand its “commercial cloud” revenue to a $20 billion run rate by the end of its fiscal 2018. It beat the goal, reaching the $20 billion mark far ahead of the calendar-equivalent date of mid-Summer of this year.

One of those products, Teams, is a component to Office 365 and part of what Microsoft CEO Satya Nadella called a “growth opportunity” that is “a lot bigger than anything [his company has] achieved.”

Today we’re going to explore Microsoft’s current actions in one part of the cloud productivity space through the lens of Teams.

Microsoft Teams

Microsoft’s Teams product is a communications tool often compared to Slack . TechCrunch, for example, recently called the software service “Microsoft’s Slack competitor.” ComputerWorld, in a news item earlier this year, wrote that “Microsoft turn[ed] up [the] heat on Slack” when it announced new Teams features.

It goes on and on, allowing us to comfortably hold up Microsoft Teams as Redmond’s answer to Slack, a company famous for its quick growth, impressive mind share and its independent status from any major tech company. That last fact remains true despite rumored acquisition interest from Microsoft itself, along with pretty much every big company in the sector you can name.

To see Microsoft invest in its own tool that competes with Slack isn’t surprising. There is a large market for the product, and Redmond is loath to let any rival service cut in on its productivity revenue.

Therefore, if there is a hot productivity tool in the market and Microsoft isn’t going to buy it, it might as well build one of its own. Unsurprisingly, the company has been hard at work doing just that.

Joining a big company when you are a comparatively small company can be arduous.

News that Teams could release a free version made headlines. Teams also picked up guest access in February, its introduction of Cortana integration made it into mainstream tech publications and this week Microsoft announced new “retention policies” for Teams.

All that and Microsoft bought Teams a friend this year in the form of Chalkup, a collaboration company focused on the education world.

In short, Teams is adding new features while building its org chart and expanding access. All good things, certainly. However, it was not too long ago Microsoft spent quite a lot of money to buy a different, distinct collaboration tool. What happened to it?

Yammer

Microsoft bought Yammer in 2012 for $1.2 billion, building out what TechCrunch called, at the time, its “Social Enterprise Strategy.” And while the Yammer-Microsoft deal was “great news” for the company and its investors, it also marked the beginning of the “tough part” for the newly acquired startup.

Joining a big company when you are a comparatively small company can be arduous. And if you do so when the larger company is undergoing a massive change in leadership (Microsoft hired a new CEO two years after the Yammer deal) and a business model change-up (Microsoft bought Nokia in 2014, also two years after the Yammer deal, before closing that strategic idea out years later), it’s probably even harder to integrate.

Externally, that difficulty showed. Following the Microsoft deal, Yammer search volume grew before stagnating and later slipping. The product was eventually switched on for free for Office 365 customers in early 2016, four years after it was purchased. Office 365 itself launched a half-decade before, making the moment a bit long in the works.

But all that is the past, and, notably, Microsoft is putting more emphasis on Yammer today than it has in recent years. That may feel odd, given what we just went over concerning Teams.

To dig into that, Crunchbase News got Microsoft’s Seth Patton on the phone, who explained the company’s thinking. According to the 15-year company veteran who now works on Office 365, Microsoft has two separate views for Teams and Yammer. Teams is built for what Patton calls inner-loop communication: stuff for teams, smaller companies and the like; Yammer, in contrast, is better for outer-loop communication: less tactical decisions and more company-wide communications.

The split between Slack and Teams products and the Yammers and Convos of the world isn’t hokum or mere corporate-speak. I’ve worked in newsrooms that used the mix of tools to allow for simple direct messaging between individuals (Slack) and team-wide threaded communications (Yammer). It takes a little getting used to, but it can flow well if you need that level of inter-party discussion.

Even more interesting than the fact that Yammer is not dead is that Microsoft is actively investing in it. According to Patton, Microsoft’s chiefs “doubled down” on Yammer while Teams was being brought into the market in late 2016. This gave Yammer about a year of redoubled investment and attention.

Taking all that together, Microsoft is investing in two communications products at the same time, both of which are baked into its productivity suite. So why the huge push now?

Slack: Software’s favorite rocket ship

You are no doubt familiar with Slack’s growth arc. It’s been a nearly chronic narrative in tech for the past few years. And I don’t mean that in a pejorative sense. (I’m as guilty as anyone else.)

But, in case you have a life, here are some highlights: Slack reached ARR of $50 million in December of 2015. In October of 2016, Slack hit the $100 million ARR mark. Then the company bested $200 million last September. That’s darn quick, and investors took notice, showering the company with cash and ever-rising valuations.

One way to get acquired, after all, is to stick out by worrying the biggest companies in the market through growth.

Fueling Slack’s continued growth is a push into the realm of bigger companies. The firm launched Slack Enterprise Grid last January, bringing enterprise-grade management tools to Slack’s product. With Enterprise Grid, Slack can keep going after bigger accounts. (To that point, IBM has more than 200,000 active users on Slack that use Enterprise Grid.)

That quick growth has made Slack an acquisition target. One way to get acquired, after all, is to stick out by worrying the biggest companies in the market through growth. It’s just hard as heck to do, as incumbent revenue numbers are so large that, well, you have to grow fast to become interesting.

An even bigger scrap

As we know, Slack has rebuffed acquisition offers. As a result, we’re seeing Microsoft, the dominant player in the world of productivity, attempt to slow down Slack in an effort to not lose future users and future dollars. Hell, even Google is in on the race. Its Slack competitor launched for early users in February. Facebook is also tinkering around the edges. It’s fun to watch.

But productivity is Microsoft’s cash cow. For Google, it’s a big side project, but nothing compared to its advertising revenue. That puts Microsoft and Slack more up against one another in the enterprise chat fight.

(In mid-March, Microsoft announced that 200,000 organizations now use Teams, up from 125,000 in September of 2017. That’s 60 percent growth in a half-year or so — a quick growth pace, too.)

What we’ll learn over the next few years is if Microsoft’s enormous enterprise channel can be leveraged enough to slow Slack’s growth, or if Slack’s momentum can actually capture a piece of the productivity market and hold onto it.

It’s a startup against a platform company, a classic enough battle. But with big tech bigger, richer and more powerful than ever, it’s a more relevant business case than we might think at first blush. More when one draws blood or Slack goes public.

Sep
25
2017
--

Microsoft finally starts doing something with LinkedIn by integrating it into Office 365

 Last year, Microsoft bought LinkedIn for $26.2 billion, but even though the acquisition has long closed, Microsoft hasn’t yet done much with all of the data it gets from the social network. At its Ignite conference in Orlando, Florida, the company announced some first steps in integrating LinkedIn’s social graph with its Office products. Read More

Sep
25
2017
--

Microsoft 365 expands with new plans for schools and frontline workers

 Microsoft today announced a major expansion to its Microsoft 365 offerings. The idea behind Microsoft 365 is to provide a single integrated solution that combines subscriptions to Office 365, Windows 10 and (depending on the plan you choose) the Enterprise Mobility and Security suite into a single bundle with prices that start around $12.50 per month and employee for the most basic tier.… Read More

Jul
10
2017
--

Microsoft launches new email marketing and invoicing tools for small businesses

 In the shadow of its Inspire partner conference, Microsoft today launched in preview three new tools for small businesses: Microsoft Connections, Microsoft Listings and Microsoft Invoicing. These join the company’s existing stable of small business tools like Microsoft Bookings and the Outlook Customer Manager. Microsoft Connections allows its users to create Mailchimp-like email… Read More

Jul
05
2017
--

Microsoft Workplace Analytics helps managers understand worker productivity

 Microsoft has long held that the Microsoft Graph — the data it collects as a byproduct of people simply using their online tools — provides a wealth of information that companies can use to understand their workers better. Today, the company announced general availability of Workplace Analytics, which has been designed to give managers and executives a broad understanding of… Read More

Apr
24
2017
--

New Microsoft tools integrate LinkedIn data directly into Dynamics 365

 Microsoft announced some significant integrations between LinkedIn, the professional social network it bought last year for over $26 billion and Microsoft Dynamics 365, the company’s CRM and ERP suite. It was clear that when Microsoft paid that much money for LinkedIn, it had plans to use that data in other Microsoft products. Those ideas began to emerge last summer with some Office… Read More

Powered by WordPress | Theme: Aeros 2.0 by TheBuckmaker.com