Salesforce Communities update shoots for simplification and personalization

Business manipulating representation of social network. As companies try to move to more of a self-service approach to customer service, online forums become more important than ever to help users find the right answers quickly, whether troubleshooting a problem or making a buying decision. Today, Salesforce released an update to its Community Cloud service that makes it easier for community managers to update pages and put the right information… Read More

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