Nov
13
2018
--

Zendesk shifts to platform play with Zendesk Sunshine launch

Zendesk has always been strongly focused on customer service in the cloud. They began to look at this more broadly in September when they purchased Base to move into sales automation and CRM. Today, the company announced Zendesk Sunshine, a new platform for creating customer-focused applications on top of Zendesk’s toolset.

All of this appears to be with an eye toward shifting Zendesk from its core customer service mission to a broader customer management business. Mikkel Svane, founder and CEO at Zendesk, says Sunshine is about moving his company toward a platform play, something that many cloud companies have aspired to. “Sunshine is a platform for building your own apps, and also for managing and storing and connecting all your customer data,” Svane told TechCrunch.

For starters, Zendesk is partnering with AWS to act as the infrastructure services backend for the applications built on the Sunshine platform. “You can build apps on top of Sunshine, typically customer experience or customer relationship apps, and it’s built natively on AWS, so that you have access to all the AWS services. And of course, all of the applications rely on the Sunshine platform for information sharing, etc,” he explained.

He says they deliberately chose the public cloud because they believe that is where developers want to operate today. “We believe that businesses and developers should take advantage of the public cloud paradigms and use frameworks such as Sunshine to build these applications,” he said.

Svane says for starters, this approach is aimed at helping Zendesk customers build applications to take advantage of the data they are collecting inside of Zendesk as a natural byproduct of doing work with the service, but over time independent developers could begin working on the platform too.

He sees today’s announcement as a first step toward expanding the company’s set of products and services, and it’s something they plan to build on in the coming years. “You’re going to see a lot more on our roadmap over the next couple of years to truly embrace our platform mission and our ultimate goal is to be a ubiquitous CRM platform where anyone who wants to can build any kind of customer-facing application, and really benefit from the public cloud and from the Sunshine framework and have data flow seamlessly between services, vendors and applications,” he said.

We saw customer experience take center stage this week when SAP bought Qualtrics for $8 billion. The customer has clearly become increasingly important and Zendesk has access to a lot of customer data, which developers can take advantage of to build customized customer-centric applications. The only thing that’s truly surprising about this announcement is that Zendesk didn’t make a platform play sooner.

But perhaps as a more mature vendor, and with Base in the fold, they feel they are more prepared to make this type of move now than they were in the past. Whatever the reason, every enterprise cloud company worth its salt has tried to be a developer platform, and with today’s announcement, it’s Zendesk’s turn.

Jun
06
2018
--

SAP latest enterprise player to offer cloud blockchain service

SAP announced today at its Sapphire customer conference it was making the SAP Leonardo Blockchain service generally available. The latter is a cloud service to help companies build applications based on digital ledger-style technology.

Gil Perez, senior vice president for product and innovation and head of digital customer initiatives at SAP, says most of the customers he talks to are still very early in the proof of concept stage, but not so early that SAP doesn’t want to provide a service to help move them along the maturity curve.

“We are announcing the general availability of the SAP Cloud Platform Blockchain Services.” This is a generalized service on top of which customers can begin building their blockchain projects. He says SAP is taking an agnostic approach to the underlying ledger technology whether it’s the open source Hyperledger project, where SAP is a platinum sponsor, MultiChain or any additional blockchain or decentralized distributed ledger technologies.

Perez said part of the reason for this flexibility is that blockchain technology is really still being defined and SAP doesn’t want to commit to any underlying ledger approach until the market decides which way to go. He says this should allow them to minimize the impact on customers as the technology evolves.

They join other enterprise companies like Oracle, IBM, Microsoft and Amazon who have previously released blockchains services for their customers. For SAP, which many companies use for the back-office management of everything from finance to logistics, the blockchain could present some interesting use cases for its customers such as supply chain management.

In this case, the blockchain could help reduce paperwork, bring products to market more quickly and provide an easy audit trail. Instead of requesting a scanned copy of a signed document, you could simply click on a node on the blockchain and see the approval (or denial) and follow the products through the shipping process to the marketplace.

But Perez stresses that just because it’s early doesn’t mean they aren’t working on some pretty substantial projects. He cited one with a pharmaceutical company to ensure the provenance of drugs that involved over a billion transactions already.

SAP is simply trying to keep up with what customers want. Prior to the GA announced today, the company conducted a survey of 250 customers and found, that although it was early days, there is enterprise interest in exploring blockchain technology. Whether this initiative can expand into a broader business is hard to say, but SAP sees blockchain as logical adjacent technology to their core offerings.

Feb
12
2018
--

Oracle to expand automation capabilities across developer cloud services

Larry Ellison, chairman of Oracle Corp. Last fall at Oracle OpenWorld, chairman Larry Ellison showed he was a man of the people by comparing the company’s new autonomous database service to auto-pilot on his private plane. Regardless, those autonomous capabilities were pretty advanced, providing customers with a self-provisioning, self-tuning and self-repairing database. Today, Oracle announced it was expanding that… Read More

Oct
02
2017
--

Oracle adds AI development service to platform offerings

 Oracle came late to the cloud and it’s been playing catchup in recent years trying to add a wide range of services that customers are going to be demanding from a cloud vendor. To that end, the company added artificial intelligence as a service to its dance card today at Oracle OpenWorld. The company has been busy today with a flurry of announcements including a new autonomous database as… Read More

Feb
02
2016
--

OutSystems Raises $55M For Its Rapid Application Delivery Platform

2016-02-01_1522 OutSystems, an Atlanta-based service that helps enterprises quickly build line-of-business apps, today announced that it has raised a $55 million funding round led by North Bridge Growth Equity. Previous investors in the company include ES Ventures and Portugal Ventures. OutSystems isn’t exactly a new company anymore. It was founded in 2001 and now has over 600 enterprise customers and… Read More

Jan
14
2016
--

Salesforce AppExchange Revolutionized Software Distribution When It Launched Ten Years Ago Today

Tenth birthday cake with white frosting. The Salesforce AppExchange turned ten years old today and it represents quite a milestone for enterprise software development. In fact, the app store concept that Salesforce developed pre-dated Apple’s consumer app store by a couple of years. It’s safe to say that when Salesforce launched the AppExchange a decade ago, a place where you could sell and distribute the apps you built… Read More

Dec
22
2015
--

Oracle StackEngine Acquisition Part Of Expanding Cloud Strategy

Oracle bi-plane leaving a cloud behind it. After years of ridiculing the cloud, Oracle has been taking it a lot more seriously recently, and it quietly purchased StackEngine last Friday as part of an effort to boost its Platform as a Service offerings.
StackEngine, which is based in Austin, Texas had a very brief announcement on its website linking to Oracle.com. It simply stated that the database giant had purchased the… Read More

Jul
14
2015
--

Rescale Lands $6.4M From Who’s Who of Investors

Rescale Rescale, a company that has developed a Platform as a Service for high-end computer simulations, announced a $6.4 million investment from some of the biggest names in Silicon Valley investing circles. Among the people backing Rescale are Sam Altman, Jeff Bezos, Richard Branson, Paul Graham, Ron Conway, Chris Dixon, Peter Thiel and many others. What type of company warrants this kind… Read More

Powered by WordPress | Theme: Aeros 2.0 by TheBuckmaker.com