Feb
22
2018
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Customer service bot startup Agent IQ announces $6.3 million Series A led by Sierra Ventures

 If you’ve tried to deal with a bot before you can speak to a human customer service rep, you know how frustrating that process can sometimes be. Sure, there are basic tasks that can free up a human rep to handle the more difficult matters, but it can be exasperating when there is no easy way to talk to a person. Agent IQ, a startup that has developed customer service bots, acknowledges… Read More

Feb
22
2018
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Indigo Fair raises $12M to connect wholesalers with smaller retail outlets with a smarter service

 Max Rhodes was walking around that weird little parklet in Hayes Valley in San Francisco after taking a break from a five-year stint at Square to figure out what he wanted to do next — and he kept seeing Square registers everywhere. It made him think about the connections between the average product maker and those retailers. That’s what prompted him to start Indigo Fair. Read More

Feb
22
2018
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Feature Labs launches out of MIT to accelerate the development of machine learning algorithms

 Feature Labs, a startup with roots in research begun at MIT, officially launched today with a set of tools to help data scientists build machine learning algorithms more quickly. Co-founder and CEO Max Kanter says the company has developed a way to automate “feature engineering,” which is often a time consuming and manual process for data scientists. “Feature Labs helps… Read More

Feb
22
2018
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Teampay raises $4m so you don’t have to steal your CEO’s credit card anymore

 Few problems are as much of a headache for the modern corporate worker as buying things on the company’s dime. Companies are loathe to hand out credit cards to everyone in the building, but they also want their employees to do your job without having to fill out six forms in triplicate to requisition a pencil. They also want to control spending and track who bought that $2,000 bottle… Read More

Feb
21
2018
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Onward helps businesses automate their customer service

Onward team How much can customer service be automated? Onward has some straightforward targets — 40 percent of tickets and 40 percent of messages should be automated, and average response times should be 40 seconds on average. Read More

Feb
21
2018
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SharpestMinds wants to help startups find AI talent before Google and Facebook snatch them

 Google and other tech giants often have huge recruiting efforts that can target students — but startups might not have those kinds of resources to find or grab them before they head off to those huge companies. The biggest tech companies in the world can offer a lot of resources and bigger compensation packages, but startups may still offer a huge opportunity, too. Read More

Feb
21
2018
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Outsourcing management startup 4me announces $1.65 million seed investment led by Storm Ventures

 4me, a startup that helps companies organize and track their IT outsourcing projects, announced a $1.65 million seed investment led by Storm Ventures. The company, which launched in 2010, would seem to be a bit long in the tooth to warrant a seed investment round, but the founders had successful exits from previous startups and were able to self-fund the company all these years. Read More

Feb
20
2018
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Adecco Group acquires recruiting startup Vettery for $100M

Vettery founders The Adecco Group, a global HR services firm headquartered in Switzerland, announced today that it has acquired Vettery. The financial terms were not disclosed, but a source with knowledge of the deal told us that the price was a little over $100 million. (It’s not clear how much of that is cash versus stock.) Read More

Feb
20
2018
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xMatters snares $40 million Series D led by Goldman Sachs Private Capital Investing

 When a crisis happens and your system is down, it’s easy for panic and chaos to ensue. Large companies use a range of tools to monitor system health, and finding the source of the problem and ensuring the proper personnel are involved is not always easy. That’s where xMatters comes in. It acts as an uber monitoring tool allowing you to understand the source of your problem and… Read More

Feb
14
2018
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Stealth Security reels in $8 million investment from Shasta Ventures to root out bad bots

 We live in world where bots are operating all over the internet. Like Glinda in the Wizard of Oz asking Dorothy if she is a good witch or a bad witch, network admins simply want to determine if a bot is there to help or harm. It’s not always easy to know. That’s where Stealth Security comes in. The 4-year old startup wants to help you defend against automated bot attacks. Today,… Read More

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