UpKeep, a mobile-first platform for maintenance and operations collaboration, has today announced the close of a $36 million Series B financing round. The round was led by Insight Partners, with participation from existing investors Emergence Capital, Battery Ventures, Y Combinator, Mucker Capital and Fundersclub.
UpKeep was founded by Ryan Chan. Chan worked at Trisep Corporation, a chemical manufacturing company, before founding UpKeep and saw first-hand how plant maintenance was handled. Despite the fact that the plant had purchased software for facilities maintenance and operations, most of the data was written down on pen and paper before being input into the system because that software was desktop only.
The idea for UpKeep was born.
UpKeep meets maintenance workers where they are, which could be just about anywhere.
With any maintenance job, from changing a lightbulb in an office building to repairing a complicated piece of machinery on the floor of a manufacturing plant, there are usually three parties involved: the requester, the facilities manager, and the technician.
Before UpKeep, the requester would either send an email to the facilities manager or perhaps use some other software to let them know of the problem. The facilities manager would prioritize the various requests of the day and send out technicians to resolve them.
Technicians have to log plenty of information when they’re out on the job, but this usually involved writing this info down on paper and then returning to a desk to input the data into the system.
With UpKeep, the requester can use the app itself to notify the facilities manager of problems, or send an email that flows directly into the UpKeep system. Facilities managers use UpKeep to prioritize and assign issues to their team of technicians, who then receive the work orders right on UpKeep.
Instead of logging information on paper, these technicians can take pictures of the problem and note the parts they need or other details of the job right in the app. No duplication of effort.
UpKeep operates on a freemium model, allowing technicians to manage their own work for free. Collaborative use of the product across an organization costs on a per user on both an annual or monthly basis. The company offers various tiers, from a Starter Plan ($35/month/user) to an Enterprise Plan ($180/month/user).
Higher tier plans offer more in-depth reporting and analysis around the work that gets done. Chan explained that these reports are not necessarily about tracking people, though.
“Yes, we track technicians and it’s a tool to manage work done by people,” said Chan. “But a manufacturing facility really cares much more about the equipment. They can use UpKeep to manage things like how many hours of downtime a piece of equipment has, etc. It’s more targeted toward the actual asset and the equipment versus the person completing their work.”
Chan said that around 80 percent of the company’s 400,000 users are on the free version of the app. Some brands on the app include Unilever, Siemens, DHL, McDonald’s, and Jet.com. Chan said UpKeep saw a 206 percent increase in revenue in 2019.
Important to the company’s future, UpKeep is working with OSHA and a group called SQF (Safe Quality Food) to offer templates around best practices during the pandemic. Now, maintenance workers and facilities staffs have a whole new checklist around sanitation and safety that many businesses are just getting up to speed on. UpKeep is working to make these new practices easier to adopt by providing those checklists directly to facilities managers.
This latest funding round brings UpKeep’s total funding to $48.8 million.